I would have rated this hotel excellent if not for the lack of airconditioning. I went in May which is cool/cold autumn weather so you think you don’t need an airconditioner, maybe some people will be ok with it, but my body tends to run warm so I felt the room was stuffy. Otherwise, everything else was great, close to restaurants and shopping, breakfast was good, staff was friendly. I chose this hotel because a lot of tour companies pick up from this hotel.

Room smelled bad--like body odor. Shower was good and hot. Breakfast was nice. And most of the rest of the facility was clean.

Excelente ubicación a pasos de la mejor calle con restaurantes y tiendas. Lo único que el cuarto es más pequeño de lo que pensaba.

Breakfast presentation was excellent but limited fresh breakfast items. Had a dinner there one night and it was excellent, but it didn’t settle well in my stomach. Suffered for a few days.

The building is extremely old and dated. Old carpets in rooms. Expected more modern amenities for the price an pictures.

Absolutely wonderful hotel. Very clean. Good breakfast, would highly recommend

Excellent location near shops and restaurants ,the staff very helpful and kind

Wonderful staff! Great location and plenty of parking. Breakfast was excellent with a lot of varieties! Also enjoyed access to the jacuzzi, which helped after a long day. Only downside was you can hear a lot of the noise from outside. We were able to sleep through it once we fell asleep though. Would highly recommend.

The hotel has a fantastic location close to everything, staff so friendly and the property is Ok, the room did not have A/C and we fortunately had warms days but sleeping was tough also was so noisy, they were having the Lago Fest and we can hear very close all the crowd and music until midnight, breakfast was good too

Very friendly staff, amazing breakfast, clean rooms. It was warm at night and they brought us a large fan that did the trick.

Yes

Staff was super friendly and helpful. Room was comfy and easy access to the main part of the town.

Nice room. Located very close to main shopping and restaurant area in town. Nice quality early breakfast was available

Room is clean, staff very corteous and helpful, breakfast is great!

Very nice staff and the location is good with a huge caveat: there's a house across the street with multiple dogs barking all day and night. There's lots of stray dogs in El Calafate and so every time they walk by its a concert of barking. Our first room was facing this house and the hotel couldn't did move us the first night, but did the next night. Bikes on property were easy to get. Breakfast was simple but good enough. The gym was nice. Easy walk to the main strip. Rooms could definitely use a refresh as they're definitely getting a little aged.

Worst ‘4 star’ hotel we have stayed at, poor customer service and terrible room. Room was the noisiest place, constant sound from room above, corridor and from rooms either side. Absolutely no sound proofing! Also had noise from possible a generator/water heater not sure but again so loud and constant. We got barely any sleep, room was too hot and with the window open to try and cool it down the noise from the busy road and neighbourhood made everything worse. No air conditioning and even when we turned the heating down the heater was still pumping out hot air. There was no effort from staff to help when we said we were leaving a day early as couldn’t manage staying for another night. No compensation either, this place is definitely not a 4 star hotel - probably the worst we have stayed at all holiday. Also for other knowledge spa is only open 1pm-9pm so no chance of you arrive late - so do not book this relying on that. Again not like other 4 star hotels when they are open 7am-10pm… The internet was basically non-existent again very shocking for a supposedly good hotel, when we got better on Easter Island! Restaurant had very poor customer service and slow. Initially walked in, nobody was around. Then after checking with the waiter we were given wrong information about the menu so ordered something we couldn’t eat! As it was late we didn’t want to wait another 30 mins to be given different food so all we had that night was soup… Do not book here expecting 4 star!!

Good location, however Room was not clean , smell very bad, noisy (dogs barking all night) , very small room .. we had to move to another hotel

Pristine location. Walking distance to downtown shops and restaurants. Hotel is clean and cozy.

The room and bathroom outdated. Not very clean

Pleasant and comfortable rooms, although definitely not soundproof so bring your ear plugs. We liked the location, steps to Main Street where all the businesses are. I would have liked the staff to be a bit friendlier / warmer, especially the front desk staff, but I don’t have any major complaints. Honestly I’d say this place is over priced no doubt because of its location but it’s a solid option.