I was sent an email less than 3 hours before check in, saying that they have had to cancel my reservation due to unexpected circumstances. No phone call. Just an email. I had already started driving to the hotel from regional Victoria. I tried to call the manager who sent the email - no answer. Called the reception, who said that they have ongoing renovations and the room sustained damage. I requested assistance with relocating me to another hotel. They had to call me back. I get a call back with the name of the alternate accommodation, which was over 4km away from this hotel, and was not suitable. I called Expedia who were trying to contact the hotel, when I received a message from the hotel saying that my room is now available. I questioned what had changed in the last hour where the room was damaged, to now available. I was just told that the room was ready. I arrived about 30 mins later (2:30pm) and the room was being cleaned. They gave me the key and told me they will call when it is ready. They didn’t call. The room was very dirty, the couch has stains all over it and there was food left in the fridge. Aside from the cleanliness, the room was as described - it’s an old apartment that needs a lot of fixing up. Safety is another major concern, there is homeless people camped outside and the police were knocking on the door of the next apartment at 7am. I wouldn’t let my wife stay here alone. I would steer clear of this property- terrible service and feels unsafe.

It is not easy to find properties that are pet friendly so we are always keen to try them out. Birches Apartment was a good size with a comfortable layout and in a great location close to much of what Melbourne has to offer. The bed was comfortable with good quality Hotel type sheets. Yes it’s a bit tired with the age and style of the building but it’s fairly typical of other places we’ve tried in the past when we need to stay with our two small dogs. The shower was over the bath and bathroom decor is old but shower was hot so that’s great. The initial price given for our stay didn’t mention extra fees for pets and parking so it ended up more expensive than we first thought. I believe the Hotel websites need to be more transparent about extras as some places say “pet friendly - fees apply”and others don’t say this but still charge extra. Makes it hard to compare properly. The parking area was good in a secure location and close to our apartment (message property to check prices). As we take great care of anywhere we stay, it would be much fairer to take a bond for pets and refund if the owners do the right thing…

Just need more bedding for the pull out

Pleasant staff and helpful. Clean apartment and great location.

All good

The room was a very generous size, and had a comfortable bed. It was decoratively a little tired, and in need of a spruce up, but it was clean and in a great location. Secure parking overnight for $20 was a good deal.

Courteous staff

Room and amenities were extremely clean. While being a pet friendly place, there was no pet smell in the room. Will definitely stay again.

Urine stain on the couch, one of the other visitors (I assume a long term stay) decided to leave a bag of rubbish outside my door, which reception staff explained "they do that sometimes". Won't be returning.

Room was clean and comfortable, parking was fine.

Room was basic and a bit run down, but clean and comfortable. Parking was very easy and secure. Great option for anyone looking for affordable accommodation near the cbd. Amazing price, especially considering it has a full kitchen.

Cannot believe the shocking state of the bathtub. We did not use the shower as l would not stand in the bath. The hotel is in a good spot but needs Money on renovations & bringing it up to todays standards. A dissappointment

The whole property was a disgusting mess. Service was terrible as soon as we arrived. Spent 5 minutes in the room took photos then went back to reception to ask for a refund. The photos provided online are fake. Rooms covered in mould and dirt. Front window was broken open like someone had tried to break in. Bath/shower was black. This place is not fit for an animal to even stay in.

Unfortunately, I was unable to stay at Birches Serviced Apartments as planned due to a reported payment issue between the booking platform and the accommodation provider. I was offered the choice of a refund or relocation, and for convenience, I chose relocation. I was under the impression that I would be moved to a comparable serviced apartment offering similar amenities, including cooking and cleaning facilities. The alternative accommodation, while clean and comfortable, did not include these features and was of lower value than what I originally paid for. When I requested a refund for the price difference, I was advised that the only compensation available was to wave the $20 parking fee. While I appreciate that alternative accommodation was arranged promptly, clearer communication around the change and a refund of the price difference would have been appropriate in this circumstance.

This property was the worst apartment block we have ever stayed in, the room smelt of cigarette smoke, there was cigarette ash all over the floor and the oven still had dirty dishes in it, what a disgrace, will never go there ever again.

Some cobwebs at the top of curtains / roof. Otherwise brilliant rooms / cleanliness / location and parking. Will definitely stay there again.

property was clean and tidy, but a bit tired in areas. Great location, easy access to hospitals for family visits, cafes, walk to city, good security, and very helpful staff.

Bed was comfy. close to aami park. walking distance to shops. secure parking. quiet. only downfall was bath needed a good scrub and no shampoo or conditioner was provided. However I would stay again.

Location for our purpose was excellent (hospital nearby), but property was quite dirty with very poor services. Staff were very pleasant to deal with but they could not clean the apartments or fix tv’s.

A little dated but cosy and did the job. Check re accessibility as we had a room on the 2nd floor and my wife uses a walker so that was a challenge.