cleanness, central location,

All the staff here are very friendly and helpful! The hotel is very beautiful! Great amenities here. The rooms are the perfect size, comfortable beds. Off the busy street, makes it a quiet stay! Very safe location.

Our room was both spacious and spotless. The hotel itself is gorgeous, with a big open air lobby. The included breakfast was fabulous, offering all kinds of protein and carbs. I highly recommend this hotel when staying in Palermo.

The entire Team is very friendly and professional. They made our stay very enjoyable and offered lots of help and information. The entire facility is beautiful and the room was great, clean and in very good condition. Food quality and variety are great as well as the first class service provided. Thank you for making our stay so very enjoyable.

Overall, this is a good hotel. Only because it is super large, we need to walk a long way to get to the room.

Excellent traditional European hotel with friendly, attentive staff Complimentary full breakfast, served buffet style in the dining room was delicious, including fresh squeezed local orange juice that was amazing. Very convenient location to sightseeing and restaurants.

The hotel is beautiful and well-maintained. It is in a great location and walkable to everything! We stayed in the deluxe suites and were impressed with the size and updated design. I would definitely recommend!

Great place. Shower water could have been hotter.

Not the most helpful reception , didn’t get platinum perks at all .we asked for a late check out since they didn’t upgrade we assumed we would get at least this perk but no they requested 125,- $ for that which we payed. At one point receptionist ladies even wanted to see my expedia level which i showed but still they didn’t care. Other than that hotel is an average 4 star keep expectations accordingly.

Great location. Grand but a bit tired looking. Buffet breakfast with variety but not high quality.

The reception staff were kind and professional at check in and gave us good recommendations for dining options in the hotel. Our room was lovely, spacious and clean. We enjoyed a very tasty dinner in the main hotel restaurant where we were greeted by friendly professional staff. The meal was delicious.

Property is of historical value. A converted convent with beautiful courtyard being well preserved. A unique hotel. Room is renovated and easy access to centre of Palermo attractions.

The property is located in a great location and you can walk to all dining and shopping areas. It is a rather old property and it shows.

Lovely property in the middle of Palermo

Hotel is very well situated but is faded and in need of refurbishment. The water in the bath and showers was tepid at best

Reception people nice , managers terrible Was charge to bring wine glasses to the room, 5 Euros Towels I supposed they used to be white now gray and hard , painful to dry yourself Servers in the restaurant can be nice

The hotel is definitely faded grandeur. The best thing about it is its excellent location. Room was clean and bed comfy but every day the shower was only ever lukewarm; the door to my room didn't shut properly from the outside without being slammed very hard several times so in fact someone in housekeeping hadn't closed it properly. Staff are patchy - charming younger guy who was 5 star but others gruffer. Breakfast coffee wasn't great. Better to go to cafe Martorana few steps away. Too many big American tour groups.

Very friendly staff, helpful with directions. Great breakfast!

The property has very attractive old style charm. The neighborhood has many dining options.

Very good