Overall Ratings & Reviews Fairfield Inn & Suites by Marriott Montgomery EastChase Pkwy

Nice hotel

Room could have been cleaner.

Nice and clean room was smaller than other Fairfield hotels I've stayed in the past

The property was clean and the gets very hot so you don't have to have a luke warm shower. The walls are kind of thin but I was so sleepy and the bed was so very comfortable that I barely noticed

Very nice stay.

I came in town to visit my grand kids . I chose this hotel for the inside pool . I promised my grandkids they could come and go swimming. Only to get there with no water in the pool and the elevator out of commission. This was very disappointing. I paid for things they said they offered but did not have.

Every staff interaction was pleasant. Friendliness and attentiveness was top rated

Its VERY nice

Property has been renovated but looks like attention to details were overlooked or badly done.

The front desk was unattended for a little so it took a little while to check in. There was also a wet rag in the shower when I got to the room. The desk came and got it. Could have been a little cleaner.

I didn't have a problem checking in or checking out. The breakfast had so many options. The rooms were clean and plenty of parking.

Conveniently located near restaurants and shops and was very clean and quiet

The Hotel was a little hard to find. The staff was very helpful and cheerful. The only complaint I had was the bed was way too soft. I woke up with a sever back ache which made my drive home alot worse than it should have been.

Bathrooms need a refresh

Heather in the dining room was great! Breakfast was delicious and she was sweet and so pleasant.

Breakfast was delicious

I have been to this motel a lot of times but this time I was really disappointed. The first room I had really been used a lot plus I could not get the door open. I changed rooms n it was much better. I got no water when I checked in and always before I got a bag of water. One thing that has been always good is the lady that works the breakfast and the food is good. Everything is very clean. She is such a nice lady.

Check in is at 3pm. We got there after 8 pm and had no room. They young lady soung check in was fabulous. She tried to keep people calm because she had to check in then room up there and clean the rooms. All the people checking in and she do so many then room up there and try to get 1 or 2 cleaned. She was the ONLY person working that nite. She said she gave most customers upgrades to suites for their inconvenience, but she ran out when it came to us. She gave us room 201 and had to ckean so i left and came back later and still no room. The guy down there said that room was occupied and had to what he said just guve us a room which was not clean. There were water tops on table by lamp food left in there from previous occupants hair in bathroom and stain on cover. I actually had to take it off and go grt kids blankets out of vehicle to use. Asked next morning for them to change linen. Got back several hours later and nothing has been done. Went down to front desk to ask y and was told we have no house keeping . Was really upset then so went to walmart bought some stuff to clean with and sheet sets . For over 200 per nite these rooms should of been immaculate. This was really such a disappointment. Motel 8 would of done better

The staff was amazing, everyone was friendly and helpful. Breakfast was a plus as well. I will definitely stay here again.

Unfortunately the Front desk clerk was working all by herself and was very busy . When i arrived there was noone at the desk , so me along with others , waited for about 20 minutes for someone to appear. Apparently she was away cleaning a room. That was terrible