Overall Ratings & Reviews Chula Vista Resort, Trademark Collection by Wyndham

Loved the resort and location and amenities. Perfect for families. Started off by getting the wrong room. Showed them the receipt that showed i paid for a river view and they moved us. It was storming our first 2 days there. Loved the fact the whole resort is accessible through tunnels so we were able to walk to the indoor Waterpark without stepping outside in the storm. The indoor Waterpark was big and my girls had a blast. Our first night there there were some wild wrestling kids on our floor and they got the Waterpark shut down early and they pulled the fire alarm twice but the resort staff handled everything right away and we were able to get a peaceful night's sleep. Didn't like the fact that hours for anything aren't listed anywhere. Not a single employee seemed to know where or how to order Luigi's pizza. Just kept saying to dial the extension. But when you dial the extension it goes to a voice mail that no one checks. So needless to say we never got to eat that. The chicken strips in the snack bar were really good. Idk if Margaritas bar and cantina actually had food or not. No menus or hours listed anywhere. Overall it was a really nice place to stay. Just had a few things that were annoying.

Was expecting a little more based on what we paid. Too expensive.

Cozy rooms. The location is near the river with beautiful view.

Check in was horrible. The lady who checked me in was rude and incompetent. She was horribly rude and nasty. I had two reservations and i wanted her to cancel one and complete the other one. She was horribly confused and unwilling to cooperate. I asked to speak to a manager and she had the audacity to say why?? She is just going to say the same thing. Well, the manager did not say the same thing. She canceled the second result right away. When i finally got my room, the keys did not work!! We had to travel to the hotel side from the condo side. Once we finally got into the room, we were missing an actual bed!! An actual bed. The front desk set the tone for the whole visit.

Good: park was empty so we had the whole place to ourselves. Staff was friendly but very judgmental, ie if you don’t know the proper procedure for using a double tube. Cons: it’s far from the dells, like 15-20 minutes to anything worth seeing. Staff seemed mostly Immigrants, had a hard time communicating with the staff due to their ESL. Overall, you get what you pay for. Good for a quick/cheap trip for a larger group but you better just cook/stay there and not travel into town much.

The villa with kitchenette was perfect for our family of 4. We made breakfast and lunch without having to spend a lot. The indoor waterpark was the perfect size and had lots to do for kids.

Quiet cleaned and relaxing

It was almost fine, but the cleaning was very poor. They didn't clean our room or take out the trash. I've stayed in other hotels there and they always clean except in that hotel.

Loved our stay!!

The hotel was nice and clean. My kids had a lot of fun at the water park.

Not what was advertised.

I liked that they provided life jackets for the I appreciated that they provided life jackets for the children, and the staff was incredibly friendly and helpful.

Excellent place we will visit it again very soon, the only thing I see inconvenient are the prices of meals and buffets for children example my daughters who do not eat anything, I think we have spent a lot of money on food, the children should eat for free at least at the buffet

Terrible check in experience

Locks on the slider door

Everything was good the only thing I didn’t like was that house keeping didn’t come pick up our garbage or anything while in the villa

Jacuzzi wasn’t properly clean, couch had trash fall out the bed, kitchen sink was nasty, fridge was filled with water at the top King bed had a stain underneath the fitted sheet I left after 16 hours didn’t stay for the second day I paid for

Room wasn't very clean and looked the same as when we were there 6 years ago. We enjoyed the water park though.

Our stay was good. The hotel was clean and accommodating.

Easy check in. Got into room early. My grand children had a great time.