Overall Ratings & Reviews Eurostars Sofia City

Property overall a bit oldie! And my suggestion to clean the piping in the bathroom its moldy very dangerous and look so gross. Other than that everything is good from the desk personnel to the dining I’m very satisfied.

Upon check in receptionist very rude. Room was not terribly clean and shower pan did not drain. Had to ask for shower gel as run out. Pretty poor for a 4 star hotel. My colleague had to change rooms, as air conditioning did not work, not great in 42 degree heat. Also, same problem with shower and room Not properly cleaned. Excellent location and let down with above.

Short (6-hour) layover between flights. Were given the ‘handicapped room’. It wasn’t needed, but, that was what we were given. Not close to ADA specs. No turn-around area in room, only bathroom. No room for transfer from chair to bed, if needed. It was an all were bathroom, but the flooring was same as rest of flooring and extremely slippery when wet, and pretty much everything gets wet during shower. We only had a total of 5-1/2 hours for dining, shower and sleep before transfer to IS, and being next to the elevator and right off of reception was noisy. Attached restaurant was much better than expected. It is a hold and warm type kitchen, but the outcome was quite pleasant. Service was good.

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Very clean, exceptionally friendly staff and very convenient location!

Average hotel and accommodation at excellent location with food at breakfast below EU standatds of choices and quality

Excellent position within easy walk to all the attractions. Staff were really friendly and helpful

The location is great - next to the historic downtown Sofia. The staff is friendly, respectful and 24/7 available. We needed a taxi at 3:30 am and it came 4 minutes after the receptionist made the call. Will be back.

Nice and clean and good location

one night stay.. great location and clean .. good big bathroom and good bed.

A very nice hotel located in the centre of Sofia. The Alexander Nevski Cathedral is 5-10 minute walk, The Largo, Sveta-Nedela Cathedral and Banya Bashi Mosque and Vitosha Boulevard are 10-15 minutes walk from the hotel. The staff are friendly, knowledgeable and efficient. The rooms are spacious, clean, comfortable beds and have tea and coffee making facilities. Highly recommended.

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Aside from a check out from a receptionist who was unfriendly to the point of hostile, the hotel was otherwise fine, but nothing special.Other people working there seemed pleasant. We never saw the bar being used, and it generally felt a bit tired. However the room was clean, a decent size, and the hotel was sited within easy walking distance of the main attractions.

Very easy to walk around. And it was nice and secluded down a side street, so not too noisy.

My room was full of some dark butterflies. They seemed to have come out of the bathroom, so I had to change my room, the staff was good enough to give me another room, although there was also one butterfly in that room as well, I didn’t want to bother changing rooms as it seemed like it is the issue with the whole hotel and I had only 3 hours to sleep! Otherwise, good location and staff was good but definitely needs some bugs inspection!

This hotel has a great location. Spacious and very clean room. Excellent breakfast buffet.

Almost all of the staff (Alex, Ava, Vanya, director of breakfasts) was terrific with the exception of one receptionist, who was sullen and unresponsive. The hotel is centrally located -- across the street from the opera, which we attended -- and not far from the important sites. Breakfasts were wonderful.

The receptionist who checked us in was rude and unhelpful giving us a very bad impression of the hotel. Fortunately the manager checked with me the next day and from then on our stay was outstanding. With the exception of the first receptionist, we found the staff to be outstanding. I highly recommend them.

Excellent hotel with friendly staff and very comfy bed. Good breakfast. Would definitely stay here again

A good hotel with good location. Price vs quality is justified.