Overall Ratings & Reviews Premier Hotel East London ICC

Love the staff. Pushy P always looks after me food drinks and the staff are exceptional! Beyond generous. Stay here!

From the jump, the staff in reception really have such a poor

Stayed there before!

The check in was not nice at all. I arrived early and there was no attempt to give an early checkin. I came back an hour after checkin and I still had to wait. Then, after having been issued my room, I was met at my door by a staff member who informed me my room had been changed. -- Finally get our room and the aircon would not work. Staff finally came after some time, "fixed" it but it never worked well. We were also told there would be a buffet served in the restaurant, for which my family waited until 18:30 to try to only be told there was no buffet.

Breakfast was great! The staff were generally kind and most responsive when we made the trip to speak to them personally. We had a number of issues that required attention - doors that wouldn't lock, TV that didn't work, someone entering our room because it had been assigned twice. We enjoyed time by the pool and asked for drinks but did not get a response until once again flagged down the staff. Overall decent place with service that requires in person requests and follow up.

Average property for an overnight stay.

Amazing place I'll stay again for sure

It was excellent I'm definitely coming back and also tell my friends and family about it

Amazing as always

Brilliant front desk staff. Thank you so much

I had to to take a cold shower after calling reception reporting that the water is cold and was promised that someone is on the way to fix the problem. After waiting for more than an hour, I realised I was getting late for my flight.

Amazing, very clean. Only thing is the iron that you have to go to an ironing lobby can’t get an iron to the room. Probably one of the best Hotels I’ve been to 👌

Hotel staff was friendly always willing to help.We got a bigger room than we booked for v.,very comfortable .

Just a place to put my head down and moving onto the next destination

We enjoyed our stay .The room was neat, very comfortable with great sea view.Staff friendly and always willing to help.We are definately coming back.

Average

The Hotel facilities and the rooms are Excellent, clean, spacious rooms with modern decor and comfortable quality bed linen.

Firstly, main hotel entrance blocked off, informed by security guard to use entrance of adjoining hotel to arrive at our hotel. This required navigating heavy traffic, packed streets to travel back around the block. Why couldn't the hotel have notified us prior to arrival. Secondly, receptionist totally uninterested when we checked in, only words uttered were hello, sign here and then handed us the room key. No directions to room, this hotel is not easy to navigate. No details regarding meal times and general information etc. Wanted to go for a promenade walk only to find that the front gate was closed to pedestrians also, had to use car entrance of the adjoining hotel to leave and return. Why couldn't the receptionist have informed us of this when checking in? Not interested that's why. Thirdly, the room didn't have a directory of hotel information etc other than a room service menu. Finally, the aircon didn't function properly, couldn't cool the room. Also the shower stall is tucked away in the corner of the bathroom with no light fitting close, virtually showering in the dark. Phoned reception from the room but call not answered. Couldn't wait to leave this hotel after an uncomfortable warm night.

The accommodation was what would be expected from a 4 star establishment. Staff very friendly and helpful. Only downside was the mosquitos in the room and no repellants available at the hotel.

Only complaint wifi was super slow during my stay