I did not get her name, but the beautiful mademoiselle working the reception was so kind and helpful and spoke English pretty well. She gave us helpful tips, directions and recommendations. We were worried about the train strike in France and arriving late to our next destination. She kindly called our hotel in Caen to let them know we were arriving late. We stayed only 1 night on our way to Caen but I enjoyed my time in Bordeaux. It felt clean, safe, vibrant and youthful. The hotel itself is in an older building so it's a bit dated and the bathroom could use some remodeling but for the price and location it was perfect for us.