Overall Ratings & Reviews Hotel Karam Palace

Staff was very pleasant and helpful

Impeccable hospitality

The stay was horrible

I booked and paid two nights. When I arrived they told me they only had one night available for me. They sent me to a hotel 10 min away. However all my friend stayed at the hotel.

The room was very pretty and bigger than I had expected. The bed was very comfortable, unlike the hotel I had stayed at before, with beds as hard as a rock. The hallways were filled with typical Moroccan pictures.

Nice hotel but there is no maintenance

The woman at the reception told us at our arrival that they were overbooked. She looked at our confirmation and full payment and said. I see but we didn't get your booking. We are fully booked, but what can I do.. So she didn't care about the fact that we had payed the room. As we asked if she know an other hotel she made the effort to call for us if there are rooms available. That's it. I didn't had the feeling she felt sorry or was looking for a solution for us. Wouldn't book it again.

A four star hotel, perhaps 30 years ago. After a long hot drive in 48 degree heat we were delayed when the front desk seemed unaware of our booking-despite my printed out paper copy. Eventually after an excessive wait we were shown to a room far from the main building. The room was pleasant, lovely big bed, fridge and large,although tired and crumbling in spots, bathroom. The water was unsafe to drink of course, so was there a bottle in the room to drink? No. It was about 2pm and the restaurant was closed. No option for snacks-although we followed the sign to the snack bar(it was closed and looked like it hadn't been used for months) we asked for water and was told it was available in the bar which opened late afternoon about 5-5:30.....so no drink offered on check in, like every other hotel did, no water in the room, even to buy. We had to drive into the main Street (10-15 min walk but it was 48 degrees and we were unsure where to go) to find a shop to buy water. We always use a steri pen to avoid bottled water, but the water had an unbearable chemical taste once sterilized. Water purchased and food found we went back for a swim. The pool was nice but in need of repairs, loose tiles, chips and mould. The staff were friendly, the bar man was the loveliest man. Overall, if a hotel is 4 star, I expect 4 star service. Sad that such a beautiful old hotel that was once so grand, but now has overgrown gardens and lawn, unkempt exterior and crumbling paths and pool.

Ficilities are old

Very bad experience, dirty and cold rooms, never again.

Great place with great staff and beautiful grounds

We stayed for three nights in the hotel. Our room was comfortable and spacious. The garden and the pool areas were very beautiful and looked tidy. The oldish gentleman who was at the reception in the evenings was perhaps, one of the most courteous, efficient and polite people we have met. He made us feel very welcome. on the first day, we had our supper. The food was OK. We wouldn't say value for money. However, as one of us is a strict vegetarian, there was not much choice. We ordered vegetarian spaghetti from the a'la'carte menu. They took a long time to prepare this dish which turned out to be below average. Since there was a delay, the restaurant manager offered a bowl of soup and as only a small portion of the spaghetti was eaten, they did not charge. they were very polite and friendly. I wish we could say the same about the food. Breakfast spread is good. The table clothes had seen better days. At times one had to wait a while before the dishes were replenished in the buffet. Room and people : great! Food : average Location: very good Value for money: good Wi-Fi: only in the lobby and parts of restaurant despite the advertisement claiming wi-if in rooms

A very good experience at Karam Palace. Beautiful grounds and nice relaxing environment.

Hotel establishment seem to be runing without a manager, everything runing on its own Food service is unpredictable, buffet with flies and cold ain courses Hot fresh coffe is hard commodity in the restaurant, instead you may try warm yougurt All platters filled with one kind of croissant

Note the Far Side reference in the title. My son and I stayed here. This place looks so cool on the outside. And, the inside is not too bad, but overall just a bit run down. Its like it was built in the hey day of the movie industry filming, but has slowly deteriorated. With that said, you get amazing value for the price. And, everything is clean. Pool is wonderful. Dinner buffet was good food. Breakfast buffet was dreadful (unless you like a variety of pasteries with great fruit juices). So, there you have it - some pros and some cons. But very good price and the staff is very nice.

A good location, free self-parking, and front entrance are just about all the good features of this hotel. We stayed for two nights which turned out to be a surprise for the receptionist who could not find our reservation. Her colleague, instead of helping her, spent more time checking her own cellphone. Just like she did every time we passed the reception. Our room was OK in terms of size but furniture was strikingly old and in need of repair / modernization. The buffet breakfast was very poor. Morocco grown fruit and vegetable are so affordable in Morocco yet were disappointingly missing. The hotel is dependent on tourists coming in big groups by busses and staying overnight. Book another hotel if staying more than just one night. Some features / amenities listed on Expedia's website were missing in our room or hotel.

Wifi and 3g does not working in the room. hôtesse is not trained well. breakfast is not good. overall, this is not good stay.

The hotel is good sleep one night on the way to Sahara.

Il ricevimento un po’ frettoloso e al check out ci è stato chiesto di pagare quando invece era già pregata.

Très bon rapport qualité prix. Secteur de la piscine très agréable.