On arrival we were left standing for a good 5-10 mins while the male member of staff on reception spoke to a friend on the phone, so that didn’t give a good first impression. We were quite disappointed with the size of room we were allocated and found it to be dark and very small, at the back of the property with a tiny bathroom, but it was clean and the towels were changed daily and as we were really only going to be in to shower and sleep, it wasn’t an issue.
The hotel is in a good area, close to the tram and a short walk to the museum quarter with lots of shops and restaurants. There is a small breakfast area and courtyard which guests can also use. There seems to be a resident cat who hangs around and tried to get into our room one day, so keep an eye out for it if you have allergies (or aren’t fond of cats)
Also make sure you are ready for the checkout time, as amusingly, for the first time ever staying in a hotel we were actually chased out of the room at 11:00 on the dot by the male receptionist!