Experience a hotel stay like was more common before Covid - an awesome location, excellent rooms, very friendly and helpful staff. The dining room has a wide variety of menu items, everything we had was excellent. Such a joy to be there

Bed was ok. Terrible shower. The size of a phone booth. No air conditioning. The whole hotel is dated. But clean.

The hotel itself was fantastic, and I love the energy that the hotel restaurant and bar invites (especially on the weekends). However, it felt too far from the city center of Florence and the buses don’t run late at all in Poggio a Caiano, so be mindful of that if you do not have a car. The room was nice and the staff was friendly, just a little inconvenient by public transit.

It is good place to stay.

Very nice hotel. Not too big, not too small. Breakfast is very good. Olenty of goods restorants around

A in between hotel !?

The hotel staff were very friendly. The food was excellent. Good choice of breakfast.

A respectful family run hotel that is friendly and homely, not too small and not too big. Great views. Swimming pool. Peaceful. Food could be improved,thats the only down side, but the staff make up for it!

Very good, clean. Very good continental breakfast. Wifi and parking ok. Helpful staff

My wife and I were pleasantly surprised during our stay at Hotel Hermitage. From the moment we arrived, the experience was exceptional. We were allowed to check in earlier, which was a wonderful start to our stay. The room was lovely, and we thoroughly enjoyed the delicious breakfast the next morning. The staff were friendly and incredibly helpful, making us feel right at home. The hotel is conveniently located close enough to downtown Florence, yet still on the outskirts, allowing us to enjoy the beautiful Tuscan landscapes. We will definitely choose to stay at Hotel Hermitage again during our next visit to Florence!

Verified guest

We had stayed at this hotel about 5 years prior and had a nice experience, but this time we were very disappointed. Overall the hotel has an older, unique vibe, but there were issues. The "air conditioning" did not work well at all and the room was extremely hot. I noticed other patrons complaining of this as well. The cleaning staff also used a very strong cleaner in our room and it smelled awful, making it difficult to sleep. Overall, really disappointed in this experience as the hotel was nice in the past, and is located in a very beautiful part of the town.

Well situated on the hill, not far from the crowded Firenze, but close enough to other services and the highways (Pisa-Livorno, Bologna-Venezia, Roma). The swimming-pool is a plus we have most enjoyed. Nice people at the front-desk and at the Breakfast service. There is a gelateria just down the road, a big deal for locals who go there even late at 10 p.m. to gather and to taste the sweet flavors.

The room was clean and comfortable with lovely views from our balcony. The swimming pool was clean and delightful in the 34 degrees heat!! Food in the restaurant was excellent and breakfast was delicious. The staff are friendly, polite and so helpful. The bus stop is a 10 minute walk which you then get a tram into Florence. If I come back to Tuscany I will definitely stay at this hotel.

Excellent property old building with amazing decorations , REception need to be moved into the entrance. Staff is great thanks to the Receptionist

a. I have stayed in few hotels in Italy, all staffs and reception were very friendly, but to my surprise reception staffs didn't even smile. b.I ordered one Pizza, they charged 26 Euros, when asked the reception staff was very unfriendly and didnt even try to explain. c.Room was average.

No beverage or slippers like in the photo—perhaps for a more pricey suite. The hotel is a bit dated and the room had a vintage smell that required the room to be aired out every day. The AC did not perform well—seem to only have one speed—would make a lot if difference in terms of coziness. The bathroom has a tiny shower—no bruises but I did bump into things often. Also, the bathroom initially only had one towel, has very little space for toiletries and a noisy ventilation fan.

Lovely quiet relaxing stay helpful staff

One of the best hotel I’ve been.Complimenti

Although the employee was great and tried to be as helpful as possible. There were bed bugs, pseudoscorpions and blood stains on the bed sheets. Another room was offered but low and behold, while inspecting it, another bed bug was spotted and this time I showed the employee. Although I have picture evidence of everything, I was still not given any compensation or refund for this booking. I left shortly after waking up itchy in the middle of the night and did not even use my entire stay. The property also has lots of damage on the walls that have not been maintained and what seemed to be mould growing from behind the bed from moisture. I would not recommend.