Overall Ratings & Reviews Novotel Roma Eur

OK for a business over night. Personal is nice all around. Rooms are clean but don't look like it, old. Bathtub is from last century, floor in the entrance of the room full of marks (glue?)

it was not possible to regulate heating. we had to pen the windows to cool down the room - it was late dec

Great location for palasport , very quiet area , hotel was first class , modern clean , staff excellent would stay again , don’t know the area very well, but hotel and staff very good

We enjoyed our time at this hotel. Its no frills, clean abd comfortable.

The room was not tidy and the floor was dirty. We mentioned this in the reception the person came, said he is coming back who never came back.

Honestly the staff is quite rude. The bartenders AWESOME! I would stay here just in a pinch of going to the airport but would not stay here again.

Novotel is always a good experience. No issues.

Good hotel in quite place , clean, comfortable. Near shopping center .

We had a room booked, from 2pm, and then planned a 6 hour trip, to arrive at hotel 4pm ( a full 2 hour after check in time ) The hotel counter, greeted us with a "we're very bust, your room is not ready, go sit there". We offerres required information, at counter, to complete a professional, polite check in, but were abruptly directed to sit. We had planned to arrive 4pm, a full two hours after check in, so could rest before heading out to dinner and see sights. The irony is this, is i deliberately and intentionally booked Novotel ( part of Accor Group ) as have stayed with the hotel chain, many times. The difference in "brand quality" to the usually high standards of Accot, was pronunce. The hotel messaged us, in advance, to advise "city tax" but absolutely no mention "they were busy" - perhaps providind advance notice, of late "check in" problems, so we could appropriately plan. Finally, it was our last night in Rome, and wanted to ensure a great, solid sleep before 22 hour flight back to Australia. Someone from Novotel, knocked on our room door gently, then progressively louder, and before we could fully wake to respond, a staff member unlocked door and walked into room. This caused significant stress, for my partner and daughter, who felt very vulnerable and unable to rest. The rooms are marketed as "sound proof", but unfortunately as well, we listened to many people entering their rooms, from 11pm to the early morning. When making an enquiry, non plus care.

Nice staff, honestly priced food but amenities were not 4-star. Heating was not working despite being cool at night, there was no extra blanket it the room, and the bath towels were new and had not been pre-washed, so i ended up with lint all over.

This hotel was a big disappointment. It's essentially a 1970s building that has been refurbished. Main issues: - given a disabled access room with a shower that floods every time it is used. - stains on the floor and desktops - very noisy air-conditioning - breakfast was very poor for a hotel of this standard. Limited choice, low quality juice, coffee and pastries. - in general the staff (except cleaning staff) were indifferent to the point of being rude. An example, on check out the receptionist asked if I had a good stay. I replied that it had been average at best. Her response was "oh"..... And then didn't mention anything else about it. I would have expected someone to actually ask what the matter was. For €200 per night this is very poor value for money.

You expect minimums from a four star hotel. The room overall and the bathroom were not definitely 4-stars. Also, when we arrived the room was warm, missing towels and lotion.

It was a nice hotel, breakfast was always cold but not sure if that is the way Italy has breakfast. Pancakes, eggs, bacon and sausage were cold. Everything else was nice. A little far from the city so next time we will stay closer.

Staff was very nice…only thing I didn’t like were the floors in the room and the baseboards were damaged

Nothing

Although the hotel was nice and located in a great area many of our appliances did not work such as the a/c, refridgerator and coffee maker. We complained but the only choice we got was to move everything to a new room. We didn't even receive complimentary water or something similar to make up for the frustration. Breakfast had a great variety however the heaters did not work and the food was cold.

Food could be better but we enjoyed our time

Good place to rest!

It was completely hot in the room. Air condition was not working. My son suffers from asthma and the accommodation was terrible. There were no rooms to give. They could not switch us. The maintenance crew did not arrive at all after requested. Just a terrible experience.

Booked a double queen bedroom. Got “upgraded” to a king with a tiny pull-out couch as they gave my room away to someone else.