Overall Ratings & Reviews Candlewood Suites HOUSTON (THE WOODLANDS) by IHG

I had a great stay at Candlewood Suites Houston (The Woodlands). The room was clean, spacious, and well-equipped, everything I needed for a comfortable and restful visit. The location was convenient and quiet, making it easy to relax. The only slight concern was the low staffing during nighttime hours. The front desk receptionist wasn’t always available when needed, which could be improved for better guest support after hours. Overall, it was a pleasant experience, and I would definitely consider staying here again.

We spent I think 2 nights here, it was very comfortable and clean, no complaints, house keepers did a wonderful job and didn’t bother us often at all. Although on our LAST night (thankfully lol) I saw two small cockroaches within an hour.. but were fine! Wonderful people!

The hotel and room were clean and taken care of. Overall good experience. The only issue was the side door by the room was hard to enter. A lot of times people had to let us in.

Very comfortable ,clean and quiet.

The rooms are a great size! Staff was super friendly.

The bathroom door was hard to close. The sheets looked like they needed to be changed. The AC looked to have blood or some other kind of substance on it. Waited 10 minutes at the front desk for someone to even check us in.

They were renovating and they only clean the rooms once a week. Or when you check out. The ladies at the desk in the day was not that friendly but the night ladies was great. They didn’t have regular coffee in the room because they ran out. They said that we can come downstairs and get but I drink it before I get dress and didn’t want to go to the lobby to get it.

Good

The hotel was under construction, and we hadn’t been informed about it. They were painting it, and the smell of paint was very strong on all floors. The gym was closed because it was also under construction. The room had a strong musty smell, and the only way to reduce it was to set the AC very low. The mattresses were old and uncomfortable. The coffee machine didn’t work, so I couldn’t even have a cup of coffee. I would never stay at this hotel again.

Good location for Ironman. The property was under construction while there… painting, gym was closed, Property was being pain

This property is under construction and is a mess. The gym was a big reason I booked this place - under construction, covered in paint supplies and all equipment piled in the center of the room. The cable tv - not working, sorry have you ever traveled with a toddler? Oh boy. The room was actually pretty decent, but they still had painters tape all on the smoke detectors and sprinklers throughout the rooms and all the hallways of the floor we stayed on. Not exactly safe. There was sheetrock dust all on the hallway, the elevators, etc. I went to do a quick load of laundry and the smell in there was unreal. One of the washers must have malfunctioned and was completely full of dirty laundry water. Anyway, so I asked the front desk worker for a partial refund due to the gym and the cable issues alone and I was told a manager would reach out to me. I didn’t want to rag her too much because she was very sweet and seemed nervous. So I thought ok great, I’ll tell the manager when he calls me. I was off to a medical appt next morning so I couldn’t go looking for them. No phone call. What a joke. They could care less apparently? I asked Expedia to deal with it and by this point I was upset enough that I wanted a full refund, but this was denied. So that gives them not only an unsafe environment, unclean environment, and also poor customer service all around. Zero hospitality. Also, I never write bad reviews, so that should say something.

I was shocked when I arrived, that my “check in” was done in the hallway of the rooms. The clerk had a fold up table in the doorway of one of the rooms due to all the construction that was happening. Then walking down the hallway on an upper floor, to my room, the floors were VERY soft and I don’t mean in a good way. You could feel the floors were rotting away and it felt unsafe. Walking to our room all you could hear was screaming kids and TV’s blaring. I travel to this area multiple times a month and for the rate paid, it was by far the worst hotel in price and amenities comparison. I do hope the construction brings this outdated hotel into a better safety situation.

I enjoyed the room, but disappointed that Fitness Center was closed for repair, the hallway floors were dusty and torn up for carpet replacements, the clocks in my room were not adjusted for Daylight Savings Time and hand sanitizer dispensers in halls were empty. Also the location was tricky to find in the dark.

Booked it because we had a family member in the hospital and it was close, then when we got there, there was no visible signs for entry, all doors were locked, under construction very dirty, there were people doing drugs in the patio area…. Had to go find somewhere else to stay a waste of our money…. Definitely would not recommend staying here…. Really not even worth a star at all but had to submit something……

Nice enough just didn't like seeing coach roaches in the bathroom.

The best part of this property is the size and professional appearance of the rooms. It looked like a very nice residence, rather than a sterile hotel room. Since this is called a "suites" hotel, I thought that there would be more than one room. It is a large and spacious room, with different sections for eating sleeping and working. The bathroom and the closet are the only separate rooms. Everything else is open. It's very nice, but the term "suites" is a bit misleading.

Staff was extremely friendly! The room was nice with some minor flaws. It looks like they are currently remodeling, which is good. The carpet in the hallways was pretty gross.

Lots of work being done around the building and inside hotel, noise, extra strong smell of marijuana in the hallways

Amber and Cassidy were great. Very friendly and accommodating. Rooms were nice. Will definitely stay there again.

Our room was clearly updated but there were still areas that had not been cleaned. Every time we went to the parking lot there were people smoking pot. I did not feel safe outside of my room and there was nothing on Expedia to tell us that this hotel was a long-term hotel for lower income.