Hotel Casa del Parque

Explore Hotel Casa del Parque
8.2
Very Good
From 540 reviews
Cleanliness

8.8

Room Comfort

7.8

Location

9.4

Service and Facilites

8.8

Traveler Reviews Hotel Casa del Parque

Number of reviews per page
20
40
Top reviews
Michael
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Beds were very hard. Noisy dance bar right next door until past midnight. Nice pool with great view. Casa del Parque claims online and also with local signs to offer breakfast but this is a LIE! When you ask for breakfast they send you with a small discount coupon to a restaurant 4 or 5 blocks away. Only large groups who arrange breakfast several days in advance can get breakfast. They should not be allowed to get away with such a false claim!
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Jorge
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff friendliness, and always helpful.
Jamie
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Location is key, walk to everywhere. They were in a good location for a few days but I wouldn't stay here longer than that. The bathroom door was glass about 2 feet from the head of the bed so no privacy. It did have hot water and good water pressure so that's a bonus... bed was hard. Pool looked inviting even with floor tiles missing. If you like quiet - its not bad during the day but come 9pm the bar next door really gets crankin and it's loud for HOURS!! Most of the staff was super nice though.
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Valeriano
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything good
Lori
icon-with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Kind staff but very noisy due to loud music from bar next door.
Judy
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Perfect location, super nice staff, perfect view of location. Near bar/ club, in case you are sensitive to noise at night
Lizeth
icon-with Children
with Children
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel grounds were lovely and the staff was very helpful. However, the bar next door made it very difficult to sleep thru the night.
Luz
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

My wall shared the wall with the night club next door .very loud music 7 nights without sleep.
Trudy
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff were super nice, rooms spacious and clean.
Gretchen
4.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Knowing we would arrive early, we arranged to store our bags until check in. We dropped our bags and returned around 1pm, intending to sit at the pool and have a drink while we waited. When we got back, our bags were still sitting in the lobby- not behind the front desk or in a secure area. We got to the pool, but found out after changing that there wasn't a bar. There was a small refrigerator with some drinks in it, but we didn't see it on our way in and the receptionist didn't mention it when we asked for pool towels and obviously would be waiting a while. Between not having anything to drink and the pool being too cold to swim in, it was a waste of time. We could see our room from where we sat, and after about an hour of seeing no activity in or around it, we checked with the front desk again. We were finally let into our room. It was a decent size and mostly clean with the exception of the bathroom garbage. A hotel that directs guests to put their used toilet paper in the garbage rather than flushing it should be more thorough in making sure it is emptied between guests. Unfortunately, it was difficult to appreciate much after this. Toiletries were limited to soap and shampoo. The "cable TV" literally was ONE channel. The beautiful stained glass door and surrounding wall let so much light into the room it was difficult to fall asleep. It also did not feel safe since you could see everyone walking past the glass door. Poor value for the price. Staff wasn't even friendly.
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Terri
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Everything was great, hotel stunning, beautiful,staff fantastic, location perfect
Abigail
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

The hotel is beautiful and clean. The staff made this stay special. Thank you for the hospitality
Robert
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Beautiful hotel. Very nice room. My only complaint is that the bed was very hard.
Jennifer
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great service
Darbie
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great value for your money. Nice big rooms, beautiful venue, close to everything you need.
Santos elena
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Yes
Dalia
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

I was forced to change my stay to 2 nights rather than 3 due to a change in my flight beyinf my control. Despite this, the hotel charged for the 3rd night i did not stay. I would suggest working more closely with providers regarding these charges
Ricardo
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Good costumer service
Anna
icon-with Partner
with Partner
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Incredible! Friendly staff and our room had a beautiful view of fuego erupting
Nineth
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Very nice
Number of reviews per page
20
40