Beautiful room and the attention to detail was incredible. Good price and great location. However, we feel that we were taken advantage of by the owner. It could have been a simple misunderstanding but he said our credit card didn't go through and demanded secondary payment and we ended up being charged twice. And then at dinner we were overcharged again when he said the side dish was included and it wasn't. He also dropped our dishes and instead of giving us maybe a complimentary glass of wine we got nothing. The food was great but we still left with a bad taste in our mouths.

The hotel was centrally located and the price was good. The attention to detail in the furnishings and decorations was beyond impressive. It was a beautiful hotel and our room was very nice. However, this hotel does not accept credit cards, only debit cards. And this was possibly a miscommunication but the dinner was a la carte thereby costing much more than expected. The restaurant is also beautiful The wine and food were good but the service needed improvement.

A great place to stay in the Old Town area. Very clean! Walkable to all the major sites. Very accommodating. The only drawback was the internet was a little bit slow.

The Lady from the personnel was very polite when she welcomed us. We suggest that the existing tiny ancient TV to be replaced with a slightly bigger size and installed on the correct wall. Hopefully, that will improve the hotel rating.

Comfiest sleep. Great service. Great people. Nice outdoor terrace in the room. Fantastic location. Everything you need in Plovdiv. I’ll return.

The location is good - in the old town. BUT it says it is a hotel but it's more like a well decorated private house. The staff is not friendly or polite. We had booked via Hotels.com a room with a balcony but I got a message that there is a problem and that we will be given another room and that I can cancel if I wish. However, on Hotels.com there was no free cancellation so I had to keep the booking. When we arrived we were given a room that is in the basement level, no real windows, quite dark. The double bed is actually two single beds pushed together and it's not comfortable. For 1 night it was ok but I would not recommend for longer stays.

Fabulous old mansion converted to antique luxury hotel, room 302 with spacious balcony with a view, edge of quaint Old Town. Owner helpful tho a grump. Gorgeous place tho only 2 of 7 accessible electrical outlets worked for charging. Highly recommended tho elevator only one floor of four.

Clean, quiet and comfortable. Good location

The room was super spacious, the owner was friendly, the breakfast is good and the property is awsome.

Excellent location in the heart of the old city of Plovdiv. The building is new and very well maintained. The suite we stayed in was beautifully decorated and very clean. I was allowed to leave my car parked in front of the hotel. One downside is that the front door of the hotel gets locked at night, and the only option to get in, is to ring the bell and eventually to wake up the owner (it took like 10 minutes). The price of the breakfast is outrageous for the quantity and quality of it.

Very friendly staff, clean and comfortable room, wifi good. There was no kettle so couldn't make tea or coffee which was a shame. Only one tiny bin in the bathroom. The door was locked so had to ring the bell to come in but otherwise all good, oh you have to park on the street there is no car park as advertised

The hotel is very beautiful but some of the room amenity choices was a bit odd. For the positives, the bathroom was clean and even had a grab bar near the toilet, which was a nice accessibility touch while the shower was perfectly functional. We had a nice large and comfortable bed and the decor was really lovely. We also had a little balcony but I suspect that was because we had a suite room. For the oddities, we didn't have a kettle or any way to make coffee and there was only one very small garbage can which was a bit inconvenient. The staff were fine, not overtly friendly (but that's normal in the Balkans) but were present and attentive. It's perfectly located right in the middle of the old town, walking distance from all the main sites and only a few minutes from the main pedestrian area.

Amazing! Boris and his family were caring and warm. Prepared breakfast and dinner. The chef was classically trained. The wine was exquisite, never have had better! The room was large and well appointed. Ecerything a as spotless. I felt like a princess. If you are a traveller, this is the premier experience for plovdiv in the heart of old Town. A perfect boutique hotel. I loved my stay and would come back in a heartbeat.

The room and staff at Boris Palace were wonderful and located nicely near all tourist highlights of Plovdiv. Couples on a romantic trip may find the bed a bit squeaky but it was our only complaint.

Lovely old building that is very well appointed and maintained. Had all the facilities we require although a small fridge would be an advantage. Great 'old town' location with restricted vehicle access and street parking that was not an issue when we stayed

Very comfortable stay, lovely room and great location.

This was one of the most fantastic hotels I’ve ever experienced and I travel a lot. My room was massive and the furniture was very ornate and gorgeous. I had my own balcony as well. The staff is amazingly kind and the owner Boris is unlike any hotel keeper you will ever meet. So warm, so kind. Boris treated us to a wonderful tour of the hotel which includes an amazing wine tasting center, wedding venue and night club. All of this is impeccably decorated and welcoming. The service extended beyond check out when the day AFTER we checked out, Boris secured us a car service from Plovdiv back to Sofia. I will always appreciate his hospitality and will be forever grateful for the experience Boris provided. If you stay get the breakfast.....and any other meal. The food is fresh, simple yet sophisticated and the views as you eat outside cannot be matched.

When we arrived we received a friendly welcome, information was given about how to use the hotel WiFi which worked well. Parking was offsite nearby and free, it was confirmed that breakfast was not included but available for additional payment.

Everything was fine, hotel facility is excellent, don't know why the reviews are so harsh. Parking is on the street, which is safe.

Enjoyed staying at this amazing hotel - great location in the old Plovdiv town