Overall Ratings & Reviews Kempinski Hotel & Residences Palm Jumeirah

We have booked 2 bedrooms hotel suite. Got a call from the hotel one day earlier confirming and asking whether we have any requests. Perfect professional and warm welcome from the reception. Been served by Ahmed for the check in, and we felt like everyone in the reception desk is serving us with smiles. Fresh orange juice been offered in the reception. Our suite was excellent, clean and elegant, spacious and well furnished. Breakfast was splendid, with plenty of choice and wonderful staff . The hotel facilities, the beach, the pool and the lush green garden was lovely. Sure will come again.

Excellent hotel and stay. The staff were exceptional ! Front of house, restaurants and at pool/beach. Also the management. I have stayed with every type of five star Hotel from Four seasons, Jumeirah, Hilton, JW Marriott, le Meridian, Sheraton, intercontinental and many individuals world class hotels. Top hotels is always about the staff and management. We stayed at the Kempinski in Vienna which was great and this Kempinski was fantastic on the palm. Thank you !!

Beautiful hotel, excellent service, and good location.

Love it

10 out of 10

Love it, thank you to a lady in red, Milina, awesome customer service. Very relaxing family oriented place in Dubai.

All is fine

Service was great. Rooms are clean on a very convenient set up. Kempinski restaurant was great quality, beach set up awesome. Viko provides excellent service! Gym need to be overhauled asap! Poor set up & size for a 5-star hotel In Dubai. Only negative

The Kempinsky hotel has the best service and is extremely accomodating to their guests needs. We had the best stay here and would definitely recommend this hotel.

Beautiful hotel ,superb apartment with wonderful views, staff were outstanding and couldnt do enough for us.Breakfast was amazing. Cant wait to go back.

Outstanding hotel and overall experience….probably the best hotel we’ve experienced and we have stayed in all the main chains in Dubai. We normally stay at the Atlantis royal or Jumeirah beach hotel but the overall experience here at Kempinski was actually better. We had a 2 bed suite which was amazing. Spacious and all the amenities anyone could need. The hotel is in a brilliant location . We did Watersports etc easily. The swimming pool is ace. Aside from all this though, what makes this hotel stand out is the staff. They can’t do enough for you. They are just superb, every one of them. The personal touches and service received is just so special. The little things like speaking to the the kids and making conversation with them is so nice. A special mention to Ahmed Adel the night manager who is just excellent and Sophie (I think) who checked us in. A really personal check in experience. When my kids say this is one of the best hotels they’ve stayed at and want to come back , that tells you everything! Can’t wait to come back

One of the best stays in Dubai.

Outstanding property, location, services, and facilities

We were staying on the ocean side which was a bit noisy. But overall had a great stay. Beach and pool were very nice with an awesome view of Dubai skyline. Breakfast was very good. It was nice to have a kitchen and washing machine in the room.

It was a great stay, we were very happy! The only topic was that there was too much noise in the morning from the room above us, especially from chairs that were moved. Would make sense to equip the furniture with noise reducing pads. Regards Kai

The service and attention to detail was excellent. The breakfast buffet was superb

Everything was excellent. The staff was very professional and hospitable.

Staff are super friendly,, best hotel in dubai

Leftovers of the previous occupants were found in washroom. Cleaniness needs to be improved

It was good experience