Overall Ratings & Reviews Iberostar Selection Royal El Mansour

I think you have to be mindful that 4-5 star hotel classifications really aren’t the same globally. While the hotel was mostly clean, a great variety of food and drinks… I didn’t feel like I was in a 5* environment. A few things to note… The evening entertainment starts quite late. Kids party starts 8:30 so most of them are too sleepy to enjoy. There’s not much for kids to do as in day time activities. Yes there’s a small park, local beach and kids club but it really paled in comparison to what I’ve experienced in other European destinations. The kids called me within an hour to collect them from the kids club. The sign in and out process is non existent. I just walked straight in and took the kids and the staff paid no attention. The park is really something for babies. The most exciting part for my kids who were a 6 year old girl and 7 year old boy was the heated indoor pool. They were too cold in the outside one ( we went during Easter break). Entertainment is not great for adults. We were pretty bored in the evening and spent time in the shisha Lounge which was lovely. The Italian restaurant lol. Just avoid it people most people reserve and end up leaving and going back to the buffet. I loved the food. Ignore people who complain. I’m of Afro Caribbean descent and once you add the salts and pepper everything tasks very nice. So much choice too.

Customer service

All is perfect!

I dont like the service bad behavior of reception staff not co-operative not recommend

This hotel deserves all 5 stars hands down. With exceptional service from all staff, delicious food and beautiful decor! The maids were brilliant and made us smile always saying hello they even went the extra mile and did quirky decorations on the bed with dressing gowns and flowers. The bar staff were so attentive and friendly even if we did not move a muscle from our lounger. The entertainment team always pleasant and made conversation not to mention their flamboyant dancing skills much to our amazement , absolutely brilliant 😃 All I ask is that the entertainment team deserve attire that matches their talent… We were made to feel special, we loved our stay ❤️

Lovely stay staff ate very helpful and friendly. Lovely food freshly prepared.

Average all round - staff were pleasant but aim is really to make more money and get you to do the excursions aside from staff in restaurant who were really nice. Pool/beach area is pretty (you have to pay extra for towel) but I would say all around that the hotel is quite dated and tired, food is fine (buffet/canteen style) but nothing to write home about. Massage wasn’t my cup of tea at all, all in all average all round. That being said Tunisia is a fab place to visit and mahdia Médina is very pretty - I’d recommend staying nearer there if mahdia is on your travel itinerary.

Everything was great

Staff extreamly unaccomadating and rude, food awful.

Finally a hotel that meets my expectations. Very clean, wonderful food and helpful staff. Thanks to all the staff working in the hotel and special thanks to Mr Chouchene, the assistant director.

I recently had the pleasure of staying at the Iberostar Hotel in Mahdia, and it exceeded all my expectations. From the moment I arrived, I was warmly welcomed by the friendly and professional staff, who made me feel at home. The rooms are spacious, clean, and beautifully decorated, offering a perfect blend of comfort and elegance. The bed was incredibly comfortable, and the view from my room was breathtaking – waking up to the sight of the sparkling sea was an unforgettable experience. The hotel’s amenities are top-notch. The pool area is stunning, with plenty of sunbeds and a lively atmosphere, perfect for relaxation. The beach, just a few steps away, is pristine and offers a serene setting to unwind. The all-inclusive dining was a highlight – a wide variety of delicious dishes, catering to all tastes, with fresh local ingredients and an international flair. What truly stood out to me was the level of service. The staff went above and beyond to ensure every aspect of my stay was perfect. Whether it was recommendations for activities, special requests at meals, or just a friendly chat, they made me feel valued and cared for throughout my stay. I highly recommend the Iberostar Hotel in Mahdia to anyone looking for a luxurious and relaxing getaway. I will definitely be returning for another stay!

The quality of the foods and services were not consistent with 5 star facility, serving margarine, while labeling it as butter, or all fruit juices made from powder (artificial ingredients) instead of real fruit, like other 5 star hotels. Not much accommodation for healthy eating or special dietary needs. It was way too crowded. The hotel grounds are too small for the number of guests, so in the pool and beach areas people were practically on top of each other.

The best hotel I have been to in years. Clean, comfortable, and friendly staff. Good for couples and for families with youth children.

The hotel is very clean, and the staff are friendly and helpful. There are plenty of dining options to suit all tastes. The hotel also offers nightly shows and features three large pools. If you visit, be sure to look for the heart-shaped trimmed trees. I loved my stay and will definitely return next year.

Nice

Old hotel, the facilities are old, the shower water is just too hard on people, hurts a lot, far away from a 5 star hotel

Amazing hotel and staff very friendly, the food and buffet were excellent. Highly recommend

I would like to thank the entire hotel team for their warm hopitslality and kindness to all guests. I especially mention Ms Amel . It is really a wonderful hotel, above excellent services. An extraordinary staff, a warm and loving place that feels like home .big big thanks for the wonderful stay

V

Excellent hôtel.