Hi , We greatly appreciate your comments regarding your stay at ADORA Hotel. We have noticed that some aspects of our service did not meet your expectations. Sister, please accept our sincere apology. We work in the service industry, ADORA always considers its customers as family, always welcome all customers to ADORA. We always welcome children under 6 years old who can stay with their parents. but for the "children 15,16,17 years old" we will apply surcharge and give breakfast buffet for those children. The day you stay at our staff, we have upgraded the room for free from small room to VIP room. Balcony (3 large beds) for enough number of people in your family but only 1 extra "baby". I WANT YOU TO BOOK THE RIGHT TYPE OF ROOM BY THE NUMBER OF PEOPLE I STAY SOON, so that if I'm not lucky enough to have a free upgrade for my family, I still have to pay the surcharge for more than the number of people in 1. room, but also have to be crowded in a small room as booked. We always understand that children are always small in your eyes, but our staff always have to work with a caring attitude. Respect and equality for all customers, always follow the general rules, the surcharge has made you unhappy - hope you understand. In addition, other types of rooms such as family rooms, VIP .... Fully accommodate the number of people to stay for your family so that you don't have to pay extra people, but still have to stay with a small room for 2 people as you booked in advance. Please see our website for more information or if you decide to try another room type to be able to fully satisfy your wishes on your next visit, we will be delighted.
