Overall Ratings & Reviews Candlewood Suites MOBILE-DOWNTOWN

We got sent to the Hilton Garden Inn due to overbooking but it was all good.

The hotel cancelled my reservation and Expedia never informed me( Expedia also still has my payment of $149 that I expect to be refunded). I chatted with a rep yesterday stating that the refund would be approved but I haven’t heard back.

I will have to say I was wonderfully surprised by this property! When looking at reviews, pictures and doing research, I decided to make reservations and hoped for the best. Rooms are very clean and had all the amenities. If you wanted to cook a little something on the stove top, they had some pots for you, along with all the utensils. Also in the kitchen, there was a fridge, microwave and dishwasher. There was literally everything you needed in the kitchen. The bathroom had your soap, shampoo, conditioner and lotion. The towels were nice! The beds were very comfortable! The beds came with four pillows each and there were 2 soft and 2 firm pillows. I highly recommend!!

One bed was stained and smell from painting was strong.

Our room had small kitchenette with sufficient items and good size fridge which would be great if you planned to stay several days. The room was very clean. We were pleased with the comfortable beds, pillows and nice linens. Considering the rate they could offer free continental breakfast. It is an older hotel but I would stay again.

Overall the property location is amazing, there are plenty of dinning choices and lots to do within walking distance. The hotel has a warm and enjoyable entrance with the friendly ladies and gentleman up front and the holiday decor is so very pretty. Also there is free laundry which is always a plus, most hotels you have to pay for that. The only complaint that I have is the cleaning service. You have to ask at times to have your room clean and if you do just be prepared to for the head of cleaning to advise you with attitude that its the owners decision to not clean rooms one weekends and only will change your sheets on Wednesdays. Also the rooms have kitchen in them and they dont clean that either. I think the hotel is awesome but they just need to revamp whoever runs the housekeepers because they really dont do a good job. And when you ask for something you get a hard time from the head of the housekeepers. defiantly will not stay here again. and thats only because of the housekeepers.

Ridiculous fees added on to the bill. Also had to pay for parking. Won't be staying here again.

All good!

Really need a place/shelf in the shower for products

Full kitchen spacious room Free on site parking

It was clean and the staff were helpful. Had to pay fees for parking in the on site lot.

Property worked great for us.

The proerty was clean and nice

good

Wonderful and will be going back

Everything was in order. Will hope to stay again.

Good customer service

Good 👍

Our family recently stayed here and was extremely disappointed with the state of our room. The level of cleanliness was far below acceptable standards. Upon entering, I noticed the carpet was stained and the floors were very sticky and there was dust on the furniture and surfaces. Additionally, the bed linens had pubic hair upon close inspection! My husband went downstairs to bring these issues to management’s attention. The best we would do was to get another set of linens to change out the dirty ones. Overall, the lack of cleanliness significantly impacted my experience, and I would not recommend this hotel to anyone.

Always stay at this hotel when I visit Mobile, unfortunately the accommodations were not up to par this time around. I had a first floor room that the curtains would it close all the way so the front desk gave us giant gem clips to secure the curtains. The tub looked dirty tried to clean but old rust glue type stains that wouldn’t come out. Was unable to obtain a different room due to construction being done on property. The staff was wonderful but was a little disappointed with our room choice.