Overall Ratings & Reviews Candlewood Suites MOBILE-DOWNTOWN by IHG

Excellent service

Smelled nothing but dog the entire visit. I knew this was a pet friendly property which I did not mind. The odor was throughout the facility. It appeared clean but the smell was too much for me.

Great Stay

Stayed here about 3 years ago and it was cleaner then

Room was clean and they came through and straighten up the room each day. Good stay overall.

Front desk clerk went above and beyond providing towels for pool area

Pool should have been open. It was 90 degrees.

Candlewood was the best. I've stayed in most hotels downtown Mobile, and I'm sold with this one.

The experience overall was excellent, friendly staff and clean facilities.

Me parece todo bien, el personal amable

Very convent and spacious and clea

Generally we liked this facility. The staff was great, and the bed was super comfortable, and the place was very clean. We felt the amenities were a little lacking. We were able to get breakfast at a small restaurant close by which was very good. There was not much else in walking distance. Our boys were disappointed that the pool was not open on a fairly warm day, and the little shopping space was fairly sparse and expensive.

We really enjoyed the hotel. The only thing wrong with the room was the coffee pot and fridge were dirty, but we didn’t have intention of using them so it was fine. Everything else was perfect.

Love will stay here again

Close to where we needed to be for Mardi Gras … very helpful staff.

We got sent to the Hilton Garden Inn due to overbooking but it was all good.

The hotel cancelled my reservation and Expedia never informed me( Expedia also still has my payment of $149 that I expect to be refunded). I chatted with a rep yesterday stating that the refund would be approved but I haven’t heard back.

I will have to say I was wonderfully surprised by this property! When looking at reviews, pictures and doing research, I decided to make reservations and hoped for the best. Rooms are very clean and had all the amenities. If you wanted to cook a little something on the stove top, they had some pots for you, along with all the utensils. Also in the kitchen, there was a fridge, microwave and dishwasher. There was literally everything you needed in the kitchen. The bathroom had your soap, shampoo, conditioner and lotion. The towels were nice! The beds were very comfortable! The beds came with four pillows each and there were 2 soft and 2 firm pillows. I highly recommend!!

One bed was stained and smell from painting was strong.

Our room had small kitchenette with sufficient items and good size fridge which would be great if you planned to stay several days. The room was very clean. We were pleased with the comfortable beds, pillows and nice linens. Considering the rate they could offer free continental breakfast. It is an older hotel but I would stay again.