Terrible hotel, don’t even think to go there . We spent whole night without electricity using candles . No receiptionist st night and no one to communicate with . We have to call the police to get involved and resolve this the power cut as it was too dark and impossible to stay in your roof for health and safety reason .

The staff were super friendly and were at hand 24/7 whenever we needed any assistance. The hotel is clean and the room and bathroom were well kept. Good for a short stay while enjoying the moulay yacoub thermal pools.

If you're looking for the rits carlton than you'll be disappointed, but the hotel and staff are exceptional. The physical makeup needs some TLC but the rooms, beds, and towels were fresh, and they serve cold beer to you pool side in an absolutely beautiful location.

This hotel is in need of a makeover badly it can be a nice place as is now it's very poor no WiFi no hot water but staff are friendly

AC is not working, front desk and hotel manager ignored our request to fix AC, and they care about our compline

Good service and accommodation for the price. Breakfast was good with a large assortment of food

Remote control for tv and heater is missing When I checked in there was hair in bathroom tub Water was cold and they did nothing about it Old torn towels

I asked for a remote control, they brought one in knowing that the TV was broken. When I asked to replace it or fix it I was told that by tomorrow the issue will be fixed. Shower head was broken and it was not fixed either. The staff is very friendly.

I think hotel overall is excellent, very clean closed to the treatment hot water at Mulay Yacoop. Management are very suppotive

The hot natural spring Spa is a must do. The hotel itself may have seen a better time in past, but now in need of refurbishment. Ocupancy was very low when I stayed and hence the lower price I suppose. Reasonable level of service and breakfast but reception less than helpful. The journey into Fes town is about 20 mins and if you dont have own trasnport then at mercy of whatever they charge you in taxi. Fortunately I had friends who took me around, but this would be a prob otherwise.

The hotel should lose its 4 stars. Rooms are all patched up and needed an upgrade a decade ago, they are lacking a lot of items that you have to request and the AC isn't always working. Yes, you might have to request the AC remote control too! Service was not great, any request is perceived rather as a complaint. The food was miserable! The breakfast was a scam: no fruits, no cereals, no cheese, cold coffee and tea, orange juice only, tables are not dressed up, and the servers are busy eating and chatting to attend to the guests. When they do, they put your food in your plate with their bare hands.

Great location for anyone visiting the natural thermal spa, had a slight problem with checking in, as hotel couldnt find booking, eventually found it and the manager upgraded us to a suite free of charge. All Good.

the hotel was ok it needed work in the bathroom they were filthy around the bath due to the sealent having mold on them most of the staff were ok they didnt speak much english some of the staff at front desk need training in how to speak to customers it was abit like being at a doctors surgery when the recepionest talk down to you

L emplacement est très agréable et le rapport qualité prix est respecté

Village calme reposant situé à 20 minutes de Fes....village avec des thermes....paysages lunaires magnifiques

Hôtel ne mérite pas ces étoiles personnel très sympa mais les chambres sombres rien à voir avec les photos sur le site a ne pas conseillé j'ai été obligé de changer hôtel le jour même

Hôtel affreux, pas du tout entretenu. Indigne d'afficher 3 étoiles, je les ai cherché... hôtel en délabrement complet. Un seul conseil à éviter. Petit message pour hôtel.com, vérifier les hôtels avant de les afficher sur votre site. Celui ci n'a pas sa place, c'est sur..

Jag rekommenderar alla att boka aldrig hotel Moulay Yacoub i Fes .. Det är allt än Hotel

L'hôtel est mal entretenu La climatisation est nulle ne marche plus Pour prendre une douche ; l'eau n'est pas chaude elle est trop tiède

Endroit très calme. Très bon rapport qualité prix. Personnel très serviable.