Mandy
Friends and Family Family
6.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Upon check in I was told that the pool and hot tub were unavailable due to a maintenance issue. I asked if this would be reflected in the room rate. Without so much as checking the rate I had booked the room at the front desk attendant said the room was already listed at its lowest rate. Regardless of what the lowest rate is, if an advertised amenity is unavailable, there should be some form of response other than a condescending prefabricated line. The staff at this location is doing a disservice to the Hilton brand and are in need of corporate retraining.
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