Fairfield by Marriott Inn & Suites Sault Ste. Marie

Explore Fairfield by Marriott Inn & Suites Sault Ste. Marie
9.0
Exceptional
From 1,006 reviews
Cleanliness

9.4

Room Comfort

9.2

Location

10.0

Service and Facilites

9.4

Traveler Reviews Fairfield by Marriott Inn & Suites Sault Ste. Marie

Number of reviews per page
20
40
Top reviews
Stephane Eric
icon-with Children
with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Bed was a little hard and uncomfortable
Susan R
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Breakfast was just ok. Couldn’t toast the toast or bagels even tho we turned the unit up to the hottest setting.could have used some bacon…just not much choice on the hot foods. Otherwise a good selection of cold.
Gerald
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Property needs to be maintained
James
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff was great
Lucille
icon-with Partner
with Partner
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The hotel overcharged us by $40 and blamed a new system that they were implementing, After calling them, they advised that the ‘system’ was charging an additional $20 instead of crediting $20 for everyone. If they do this for everyone, they may be collecting significant additional revenue. They have reversed a $20 charge but have not reversed another $20. Bottom line, it seems up to customers to check their credit card postings but perhaps they are hoping that people won’t check.
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Cherese
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very nice staff.
Ralph
icon-with Children
with Children
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Check in was a hassle. Took a while for the room keys to get programmed and then the next day they weren’t working..
Mario
icon-Business
Business
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Was nice
Peter
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Enjoyed our stay. Safe clean building with friendly staff. Room and property was clean! I recommend this property over the dated properties closer to the water. Well worth the cost difference. Breakfast area was more than accommodating as I arrived near the end of allotted time. Thanks for the hospitality.
Jacques
icon-Business
Business
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I recently stayed at this hotel and had a mixed experience. The first two days, breakfast was acceptable. However, on Wednesday and Thursday, the situation deteriorated significantly. The staff appeared untrained, some equipment was unplugged, the food was cold, and basic items like plates were unavailable. On Thursday, the only option provided was a simple breakfast sandwich. This level of service does not reflect the standards typically associated with Marriott International. At the front desk, there were also ongoing issues with a new system. Staff frequently mentioned problems with it, and unfortunately this resulted in billing errors, including a double charge. I was also not provided with a proper receipt, which made it difficult to submit my expenses. Overall, this stay did not meet expectations, mainly due to service and operational issues that should be addressed.
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david
icon-with Partner
with Partner
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Wasn’t skiing
Pietro
icon-Family
Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excellent and very helpful staff especially during time of inclement weather conditions. Would highly recommend.
brenda
icon-
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The guest computer was unusable because no staff knew the password, so the Front Desk had to help me print something while already busy with guests. A five-minute task took nearly thirty minutes. The next morning there was no hot water and the body wash dispenser was empty. As a Bonvoy member, it was also disappointing not to earn points on a rate that was $30 higher than the walk-in price. Overall, a very disappointing stay
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Michael
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Place was nice some staff were nice others were ok
Kenneth
icon-with Friends
with Friends
4.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Supposed to be a snowmobile friendly hotel, not so much
Wayne
icon-with Partner
with Partner
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Courteous staff, clean facilities, even cleared snow from our car after snow storm
Alec
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The rooms are a bit outdated, but very clean and comfortable
Sarah
icon-Business
Business
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Staff was very friendly & professional!
Chris
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Room was awesome staff was also
Stephanie
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Room.and staff were fine but they changed the hours.of the breakfast so they werent accessible for having to leave early for a tournament
Number of reviews per page
20
40