I found the staff here to be helpful and accommodating. That includes the restaurant staff. The room was clean and simple. There is no A/C but there is a fan in the room. The hotel is literally a short 5 minute walk from the train station, and it is central to several restaurants and stores. It was convenient to the Wurstmarkt. A short walk behind the hotel through the park gets you there. I have no complaints. Everything was good where the hotel itself is concerned. I would stay here again in a heartbeat.
I should say there is one downside and that has nothing to do with the hotel. During Wurstmarkt, in the evening teenage revelers spent 2 nights yelling and screaming outside of the hotel until the wee hours of the morning. (The police ended up coming out there the second night.) If street noise like this bothers you, ask for a room away from the street. I had room 253.