Overall Ratings & Reviews Residence Inn Lexington Keeneland/Airport

Rooms were clean. We were in a group of 3 couples, and in each room it was either somewhat muggy and musty when AC wasn’t kicked on, or freezing cold when the AC was on, not sure why unless not insulated properly? The rooms were basically like condos and had pretty much everything you need. Overall a nice stay and clean. The AC thing was really my only issue but it is important

10 Excellent

Great check in and friendly staff

very clean. spacious rooms. nice outdoor seating area.

The mattresses on the beds and sofa bed were terrible. The sofa bed was a piece of foam- did not have a proper mattress. The mattress on the bed was uncomfortable- hurt my back and hips. Tub had a dark stain-ring. Wish the bathroom had a fan. Other than that, the room was spacious and nice, kitchen was good, TV nice. Lots of room in the lobby to sit and eat. Didn’t appreciate having to pay for parking - and don’t know why we did! Breakfast was pretty standard. All in all, a good stay.

The hotel was great. Good sized bedrooms within the suite. The kitchen area was well equipped. Since this is the halfway point between us and our family, we will definitely be using this hotel in the future.

It was clean and well maintained. Breakfast was awful. Best things were the yogurt cups. Staff was friendly and well informed about event. Was not expecting to have to pay a parking fee

Exceptional Hotel!

Jeremy, the front desk attendant was incredible - kind, efficient and understanding.

My family came in town for my graduation and they absolutely loved their stay.! Will be returning.!

Very nice: modern, clean, quiet, well-equipped. Pretty good breakfast bar, and the breakfast area was clean and well-maintained. However, the pool and hot tub were both out of order, and we had really been looking forward to using them. The outdoor seating area would have been nice, but was not well-maintained, and the fire pit was not working.

A+++

The staff and facility were very welcoming. The breakfast was tasty. The front desk staff met all requests.

Property was wonderful! Breakfast was fantastic and rooms were great

We arrived to find the hot tub out of service which was the main reason we booked this hotel. Pretty disappointing but the manager was super nice about it and it is what it is. At least the pool was still open. Then we got to our room. It smelled terrible. Not sure why so we told the manager who apologized and gave us a different room. Then we went to dinner and came back looking forward to pool time. I double check that it was still open and the posted sign said it was open 6am-Midnight. Great. We changed into our suits and when down. Only the pool was now closed. It was 11pm. When I asked Tyler at the front desk why it was closed he said ‘Yeah, it closes at 11’. I asked why when the pool has a sign clearly posted that said open until midnight. He replied, “ I don’t know what the sign says. I e worked here for a year and we close it at 11. I pressed further stating that that is false advertising and I was looking forward to spending time with my family at the pool. He basically said oh well you can go back to your room and spend time with them there. He was very sarcastic and rude to me and I was shocked at his attitude. Absolutely no customer service skills. He basically took a disappointed customer and turned me into a very angry and offended one. We will never stay here again. What a crappy way to spend our night in Lexington. He told me I could call corporate if I had a problem. I said I would and asked for the number. He said, well you can google it.

Clean rooms, friendly staff, good location, decent breakfast. No complaints with anything.

Friendly staff clean lobbby

Great property!

Overall very nice facility, great staff and amenitites. Would definitely recommend for extended stays.

Great place to stay at a great price! Our room included a kitchen, living room, large bathroom, and 1 bedroom. The bed and linen were super cozy. The facility had a great indoor pool and nice hot tub. My only complaint was the subpar continental breakfast and a weird smell in the hallway outside of our room (thankfully we couldn’t smell it inside our room.) We would definitely stay here again.