Overall Ratings & Reviews The Valley Inn, Ascend Hotel Collection

Great gluten free options for breakfast!

Good quick visit - we arrived at 7 pm, left 9 am

We will never stay here again, tournament or no tournament. Not only was our room dirty, everything was broken or falling apart. The first thing we noticed as we walked into our room was the couch that was literally falling apart. Then we walked into the kitchen where there were coffee stains down the front of the cabinets, followed by the broken microwave, missing outlet faces and a table in disrepair. Next I went to put food in the fridge that was digusting. As I was doing that, we realized the toilet on the first floor was leaking from the bottom after a family member went to use it. We went to the front desk they could not move us, told us not to use the toilet on the first floor of the suite and there was no plumber to be called. They came and cleaned the fridge. The beds were awful, nothing felt clean. The continental breakfast was lackluster as best. We tried to spend as little time in our room as possible. On the last day of our stay our teammates that stayed in rooms on each side of us had mice. I can only imagine what we would have seen if we spent more time in there. Avoid this hotel at all cost!

Lack service, poor breakfast offerings. No one at the desk after 7:30pm. Kids running amuck with no one managing the site. Sheet kept falling off the bed, they were too small for the mattress and no room service for 3 days.

Loud kids running halls all night.

Really nice place to stay. The room was clean and neat. Staff was friendly. It seems like an older place. Could use some updating but all in all it was a great. Coffee was good.

The service from the staff was excellent. We arrived early in the morning and figured we would just ask if we could leave our items there. Person at the front desk mentioned we might be able to check in early. She told us to come back a little afternoon, and our room was ready. We never expected that. in addition, we left two items in the room that we really wanted back. I called the resort and spoke to someone and they quickly let me know that they had the items and will mail them to me. I was amazed when I got them two days later in the mail

The place was great would definitely return nice and quiet staff was great and the view from the rooms were outstanding would definitely recommend staying there

this hotel is aged. sofa bed is a joke. you cannot sleep on it! We needed to get an air mattress to replace it. Don't expect too much on the breakfast too

Staff not helpful. Also leave for the night and you can’t get service. Didn’t give us the right room and we had to argue with the front desk in order to get one. Not what I would expect from any hotel.

The location of this inn is great. Walkable to everything with ease to the ski shuttle. The room was spacious which is also a big plus. However, cleanliness was a factor. The rugs were dirty and the bathrooms were not very clean. The beds were also not comfortable for 2 adults. My husband and i did not sleep very well from the cave in the middle of the mattress. I believe some of the rooms have been updated which may include new mattresses, but ours was not.

Stayed here for a hockey tournament. Upon arrival got hit with a $33 resort fee and a $50 early check-in at 2pm for a room right off the lobby. Tired room, stained carpet, broken bed frame, mildewy shower. Stay elsewhere

Spacious suite in a convenient location with access to resort amenities...but in dire need of updates and repairs. The property looks like the misfit child of the Valley surrounded by the other favorites that got first dibs on central HVAC and semi-modern flooring and fixtures throughout. For what it was, it was sufficient for my needs but I would say it was overpriced considering the condition of the property.

Beautiful place to stay, big rooms and dining area, very comfortable and friendly. Jet bathtub was a treat that I was not expecting, loved it

Nice and clean

Great place, great hospitality, lot of activities included with the stay

Stay was very good

The hotel is very dated and the carpet looked yucky!

Good price for the area, comfortable bed, clean room, decent continental breakfast.

Well maintained, clean and close to restaurants. The Indian restaurant nearby is very good.