The staff were lovely, but it’s a fair way from a 5 star in my opinion. My room had a ceiling and wall falling apart and poorly fixed. The spa is nice but again, tiles falling off etc. the decor is very old fashioned. It was also frustrating to not be able to get a slightly later checkout. I could’ve paid £140 to stay another 8 hours, or nothing at all. It’s also £25 for a cocktail, which seems excessive. Also, I’m sure they gave me a disabled room - the toilet was super high and there were rails everywhere. The shower flooded no matter what I did too. Just needs some love!