The staff and service at this hotel were amazing. The staff was very professional and friendly, more importantly, they were very attentive when we called. My only pet peeve was the air conditioning, although it seems you control it in the room, you really don't. We called a few times due to the lack of a/c to find out that they actually control it from the reception area at the lobby. Also, you had to run the hot water for about 3 minutes for it to kick-in - quite a waste of water and time.