Overall Ratings & Reviews Hotel Botanico San Lazzaro

This is definitely NOT a 5 star resort. Maybe in the past, but the property grounds are not really kept up with very well and the room was pretty dirty. We arrived to find clumps of hair all over our floors, like they mopped but didn't vacuum first. The shower was gross and moldy, which I assume is why they provide flip flops. Shower was also VERY small and it was hard to even move my arms to wash. They charge extra for everything, and only provide one complimentary bottle of water for the first day of your stay. They have ant problems so you will find traps everywhere and a few in your bed. Wanted to get a drink at the pool but no one was to be found. We walked down all the stairs instead of taking the cable car to go get dinner to find that the gate was closed and locked and we couldn't get out. They do have parking, but its a very small section next to the check in desk so you will not really have access to your car. We ended up taking the bus around. The only saving grace for this place was the views of the coast. We had lounge chairs on a terrace outside of our room that we spent most of our time in because theres no where to really sit in the room. There was also a beach club close to the hotel where we got access to chairs and towels from the hotel. Cheaper than Positano, but at what cost?

We booked this hotel for 5 nights after seeing reviews online thinking it would be a luxury hotel. The property is very tired, sometimes our A/C and power were not working, elevator not working and there are a lot of stairs. We booked our 90 mins at the lemon spa, the steam room was not operable, and it was basically just a small sauna and shower so we did not stay. The valet staff would be the best service that we would mention, both very friendly and helpful. The breakfast buffet in the morning is ok. The bed in our unit was super comfy and the views were spectacular, they have really good cocktails as well. Definitely within walking distance to many great spots but be prepared for some stairs. Overall we would rate this hotel as good compared to some of the others we’ve stayed at in Italy.

This hotel was excellent. The staff and management were GREAT. They helped with everything. It is clean, beautiful and the food is awesome! The owners really know what they are doing !!!

This property is a must book! Ambiance location amenties and staff well exceed the online explanation. Whenever we return we are definitely booking!

Very nice hotel staff amazing

This was an extraordinary experience: from the moment we were welcomed by staff, the journey with the trolley up the mountain to the reception of the hotel, the welcome drinks, the view from our room, the amazing dinner, and always friendly staff. The special garden and the lemon trees, an excellent destination. Highly recommended!

Gorgeous. A hike up- but absolutely worth it! Like a dream.

The staff were very accommodating and helpful.

Charming hotel with a really nice staff. Beautiful antique living room, amazing views of the sea, great lunch and dinner offerings, clean rooms, and nice gardens throughout. Cons: The food and drinks were really overpriced. 20 Euros for a Jack and Coke or lemon spritz in Maiori is ridiculous. The breakfast offering needs work. Beware of the amount of stairs and climb for your stay. Please prepare to climb 3 stories every time in addition to the 2 lifts. As a note to HBSL, for the 4th floor center balcony…maybe build a half wall between the balcony for some privacy and exclusion.

Amazing stay at the Hotel Botanico San Lazzaro. Staff was extremely accomodating, amazing facility. Hope we can make it back to the region in the future to stay there.

I never write reviews unless its really good or awful. This place was awful. Do not go here. We are writing this only because we requested a partial refund and it was denied. It looks great from photos, but there are no signs to look for entry. The Room with the Hot-Tub had ants everywhere and spiders, and the alcohol in the mini fridge was in-fact drunk. When they upgraded to switch rooms, we saw that the same alcohol drink was full versus the one in the first room which was half full. Then we closed the door, it locked us out, and instead of waiting for hours to get back in- we left the hotel entirely and left about 400.00 worth of flowers in the room. I requested a refund by email partially since we stayed 1 of 2 nights were denied. Still ants in new room. They tried but it was a failure, and at least a partial refund would be suitable.

El personal muy amable, con buena disposición de servir, pero el hotel lamentable no reúne las condiciones de 5 estrellas.

I loved my stay! The property itself is beautiful with the best view in Maiori! I was nervous about the parking situation and finding the hotel based on the other reviews. When we arrived at the location google maps said it was located I called the front desk and someone came down within 10 minutes to greet us and take us to the parking area. He also carried out bags and brought us up the lift. We were given welcome drinks and ate a light lunch at the pizza garden. I thought the food was very good despite the limited menu. I tried everything once and I truly loved it all. The location is perfect to walk to the shops, restaurants and beach. While the listing says there is a “private beach” what they mean is the hotel has a blocked off section beach front with chairs and towel included which was amazing. The staff were all so friendly! I had a massage and I love that as well. The only negatives I would say is that there is not a traditional shower. Just a tub. And the bed was not very comfortable but I’m sure it’s hard to order new mattresses due to the location. I preferred to stay in Maiori over Almafi (25 min drive from hotel) or Positano because it was a lot less crowded with the same beautiful views and great food! I would return!

Beautiful hotel with wonderful staff. Pool is overlooking the coast with wonderful views. Staff is helpful and there for your every need.

Excellent

Amazing hotel. Wonderful, service. Family run hotel and they make you feel special. Food was wonderful. Views were amazing. Great breakfast buffet each morning. The pool was wonderful with great views. I would definitely come back to stay.

I travel often and have never had an experience like this with a hotel. I booked a stay here through Expedia two months prior to our visit. Just a week and a half before our trip, Expedia emailed me that this hotel could no longer accommodate us and was cancelling our reservation. Meanwhile, I could see on all hotel booking sites that they had plenty of the same room I booked for sale for much more money than I originally booked ours. When I called Expedia, they said there was nothing they can do so I spent lots of long-distance dollars trying to get a hold of the hotel. When I finally did get a hold of someone, they told me that they were overbooked. I let them know that I had proof and pictures that they were trying to take my room away and sell it for more money online and this was not good practice. After spending $80 on the phone to Italy, we came to an agreement that we will only stay for three of the original 6 nights and they would upgrade us to a better room with a free bottle of wine. Once at the hotel, the room was a downgrade and there’s no bottle of wine. Even though we had already paid Expedia for the room, the hotel upon check out claimed they never received the money. I’ve dealt with Expedia many times and had never had a hotel claim this. We had to pay the hotel again even though we had already paid through Expedia. The manager assured us that he would have Expedia refund the original amount but he never did and he is not answering their calls.

The staff were superb. The room was just right. The food was great. This is a stunning property - so different from any place I've stayed. The gardens are lovely. The pool is beautiful and was perfect. The elevator ride is wild and gorgeous. I have some pretty bad knees but even the stairs were fun and exhilarating! The beach club across the street is a gem. The people who work at HBSL are AMAZINGLY lovely and I felt at home. Always a friendly greeting from everyone. I miss Domenico and his team tremendously. From the relaxing, buffet breakfast with so many choices to the wonderful meals at Donna Clelia (with superb service by Nicola), the food was outstanding. Thanks for carrying our huge bags up the stairs and down again. I love HBSL and will be back.

The room was dirty, I had to clean the bath tub. We had no hot water day one so we could not shower till the evening. The staff does not speak much English, so that was difficult. The food was not great, they had no information in the room about room service and things to do. It does have lots of steps and that was difficult but I knew that going in. I would never recommend this place. Not sure who gave them a 5 star rating but it needs a 2 star rating. The amount of money I wasted on this hotel is aggravating.

Mattress felt 30 years old. Worn furniture. Bartender told my husband he couldn’t make him a negroni because he didn’t have oranges while standing in front of a bowl of oranges. Room cleaners working past 10:00 pm were very loud. Thin walls. On the plus side, the spa manager Erika was very sweet. The steam room was a lovely experience once we got in (the front desk manager told us we had to book it in advance even though no one was using it) and was very clean. Overall, this property was not good value for your money.