Overall Ratings & Reviews S.J. Suites Hotel

Perfect location

Great service and comfort. Very close to many places. Excellent location. Going back soon.

No room thermostat, no window.

The first room we were put in would need an upgrade to be considered a prison cell. No windows, no hot water, toilet couldn’t flush solid waste. A room and a bed. No table or chair. No where to open your luggage except the floor.

Location was excellent walking distance to all major Old San Juan attractions and restaurants. staff very attentive and helpful. Room comfortable just needed a small table/dresser or shelves to put stuff. Building has an elevator.

Homeless sleeping in the lobby.

Convenient to everything, clean, security conscious.

The property location was the best! Old San Juan had many food, music, and shopping options. Ubers were available, easy to get, and inexpensive. The room was clean and the decor was neat. The bed was very firm (too firm for us), but new. The staff were very friendly. No breakfast at the hotel, but coffee is available in a.m. hint: bring your own coffee cup. The cups provided are very small. Would recommend and stay again.

Nice location in Old San Juan. Only stayed one night before a cruise. Staff was friendly and helpful. Stored our luggage when we arrived before check in time and after check out since we had a later boarding time.

Should have glasses and hand towels in the bathroom. Hot water very slow to come.

This place is a rundown dump. It is nothing like what is advertised. It says this is a Hilton property. If it is then Hilton needs to close this down. This is coming from a Hilton rewards member. Room smells, bed is small, carpet is dirty, building is old, door is unsecure. I am itchy just staying in this room. I am sleeping with all the lights on because of how filthy the room is. I need to be sure nothing is crawling on me. So upset I paid almost $200 to stay in this dumb for one night.

Front desk went above and beyond whenever I asked for anything.

Stayed overnight prior to a cruise departure. Not at all fancy or updated, but was affordable, clean, comfortable, safe and quiet. We wanted a quick stay in Old San Juan and this worked for us.

The staff was absolutely amazing. However the sink in the bathroom kept on clogging. We asked to get that checked out or fixed and it wasn't. (Only reason for a 3)

Liked hotel was right in the middle of everything

I really loved staying here it was really convenient. Probably the best was the customer service, the manager Blanco was really helpful and made our stay amazing. Can’t wait to come back!

If you want a cheap no frills but excellent location hotel, this is fine. If you are traveling with anyone that wants more than the most basic amenities and accomodations, go elsewhere. I was traveling with just my 16 year old son so we didn't need anything other than basic. We walked all over lovely old San Juan from this hotel and that's all we wanted.

Near all attractions

No window in room. Air Cond was very cold, and could not be adjusted in room.

Ideal location in the middle of Old San Juan. This is a no frills hotel with an elevator. Majority of rooms in the back and like other simulate type of hotels, there are no windows because it is in the middle of 2 other buildings. Small refrigerator in the room. Good for solo travelers and if you don’t spend time in the room other than sleeping.