Overall Ratings & Reviews Saracen Sands Hotel & Congress Centre

I returned to the Saracen for the second time with my family. I strongly recommend for family with kids, great fun with the animator team both on the beach with music, exercises and in the evening with dancs and entertainment. The food was different and lots of variety however often it was not very warm and not much fresh fruits in the morning.

Best hotel in Italy 😍loved there

Pleasant staff

Excelente

The hotel is in good location, but needs modernization. Most of the staff were very nice and made our stay at hotel but more comfortable. As my wife is a vegan she found it very difficult to get vegan food. More needs to be done in this area. The staff tried their best to help us but the language barrier made it a challenge. One of the reason we chose Saracens hotel is that on the website, we were lead to believe we would have use the swimming pool, spa facilities , sauna, jacuzzi. But nothing was open.

The property was very nice and clean, however, we were disappointed as none of the pools were open, we were looking forward to using the pools, the availability of food nearby wasn’t that great. There were not many restaurants in the hotel or near the hotel. Most pizzerias were closed or under construction.

Close to the beach and great breakfast including GF options. The water took a long time to get hot.

Hotel was full of fire ants cockroaches and mosquitoes. My kids got bitten by ants .

The customer service was very ice and all though it wasn't really that busy it was what we needed for the price. The rooms weren't as great as the pictures showed however we were only in them to sleep and that was ok. They provided GREAT SERVICE

Second time staying here for one night pre early flight home, had the buffet dinner which we had earlier in the year also but this time although good had a much reduced choice, we had recommended the stay to friends also and told them of the wonderful buffet so was disappointed

Disappointed with food breakfast was cold

Big hotel clean, we had a big room with 2 queen beds Food was good too! Conveniently placed at 20 minutes from the airport! Nice beach too!

If you want a quiet holiday, this is not for you! Lots of large groups of holiday makers, loud music at both sides of the site. No options for eating unless you opt for full board (only one bar snack available, toasted sandwich) and limited bar options (the bar near reception closes at 5pm). But staff are helpful and welcoming, and premises kept very clean.

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It is an okay hotel, definitely not 4 star as claimed. The room we were given was fairly basic, the furniture were old and out-dated, and needs upgrading. There was no kettle or any facility to have tea/coffee in the room. Beds were really hard and creaking, but we had two double beds in our room instead of one double bed, maybe suitable for family. Bathroom was okay, the cistern was constantly leaking, and the shower head had probably been there for ages, as we can see black discoloration, which could be harbouring Legionella, and can cause serious infection. Rooms were cleaned every day, fresh towels supplied. The pools were dirty and over crowded. Beach towels costs 2.50 Euro. One of my main complaints is that the drinking water supply was very limited, particularly in that hot weather it is important to drink plenty to avoid dehydration. Water was only available in the dinning area, with restricted access. The staff did not allow to fill up the water bottle. What a shame! Water is a basic human need and the hotel does not seem to care. Food was good, but became a bit repetitive, which is expected. Local white and red wines were for free, they were okay. The best part was the private beach, which was well staffed and the water was clean. We had a designated sun lounger so there was no hassle. The nearest train station was only 10 mins walk, and have easy train access to Palermo central. We used a taxi service of the hotel's contact, which was really expensive.

We stayed here for one night. It’s a very large resort hotel so we didn’t do much since we were passing though in between other destinations and plans. The pool was basic and the large one was closed for some reason when I tried to take my kids. I did not go to the beach which looked nice. The biggest bummer was their buffet dinner (30 euro per adult). It was not good at all. Food did not seem fresh and reminded me of cafeteria food. The rooms were clean and comfortable though. Very loud at night with music.

My gripe with this hotel is that it has a lot of potential to be a nice resort—as it’s facing one of the nicest beaches I’ve ever been to—but it lies about being a 4 star hotel. 4-star hotels, at a minimum, typically have room service, vending machines for after-hours food, and if not, some other form of late night food option. Saracen Sands Hotels offers NO OPTIONS for food after 10pm, so if you get there late and you don’t bring groceries or food with you, you will have a tough time eating. Another pet peeve of mine is that the hotel is stingy with how cold they let your room get. It can’t be colder than 22 degrees Celsius. Most hotels allow up to 18. We were sweating for part of the night and the staff refused to override the code and bring down the temperature. I would’ve gladly paid more money for a cooler room. Long story short, when you arrive at the hotel, it looks nice. Sort of like a Hilton. But then you realize almost everything is self-serve (you even need to go to the hotel front-desk to get pool towels because they don’t have them available at the pools or beach), the rooms are uncomfortable and let lots of noise through, and it’s hard to find food after 10pm.

Pleasantly surprised

Used for one night before early flight home to save the early morning drive across Palermo. Will definitely use again during next visit. The self service buffet evening meal is a very good value, with excellent choices for the money