We hadn't been there before, the place was busy due to a large party going on- but you wouldn't have noticed it much in the hotel as the staff were organised and the place seemed to cater for it well. There was a couple of blips with the meal service in the dining area, but these were soon sorted. There was a towel in the room , that although had been laundered, at a high temperature - you could tell from the feel that it had been laundered well - but still had some fake tan stains on it- which as we know can be impossible to remove - so told the staff who apologised and offered to replace all the towels. This wasn't necessary as we were only staying one night. All in all we can't complain, excellent location, hotel and staff exceeded our expectations