Overall Ratings & Reviews The Hyde All-Suite Hotel

Unfortunately I cannot recommend this Hotel. On the bright side - location was good, the room big and staff friendly. But the room especially the floor were not clean (even after I asked to clean the floor so our daughter can crawl there). There is no AC in the bedroom only living room. It was extremly loud. I don't know where the noise was coming from. All in all we did not enjoy our stay and definitely not for the price we paid.

Nice staff. Great breakfast.

Amazing staff .. very helpful receptionist even ordered uber from her own account .

Great stay but breakfast a bit patchy

The location and the hotel do not complement each other. The room rate we paid and what we experienced was 4/10 in terms of the hospitality due to following; 1. The room cleaning was terrible. We had to buy a disinfectant (Domestos) to kill the smell in the bathroom of which the front office team was notified. 2. The noisy music from the breakfast bay in the morning was disturbing. 3. The breakfast was basic and there is an additional cost for Cappuccino and other hot beverages.

No comments

I recently stayed here for 3 nights and had an extremely disappointing experience. My room was directly below the rooftop bar and kitchen, and the noise was unbearable throughout the night. It was impossible to get a good night's sleep with the constant clattering and banging from above. At check in I asked if the room was quiet as I have 2 small children and was told it was. There was constant clanging of plates and cutlery in the kitchen which spilled over into the stairwell. At 22:00 when my kids had been kept up for 2.5 hours I called reception and was told it was a once off in preparation for an event the following day. Unfortunately this was a fabrication and the noise was repeated for the remaining two nights. Upon discussing this with he general manager, he was rude, dismissive and defensive at times, knowing full well that they were undermining their customers comfort for the convenience of their staff. Their lack of honesty and transparency was very frustrating, and from my experience it seems to stem from the top, which then cultivates this attitude down the ranks. Additionally, I was shocked to find that the emergency escape stairwells were blocked with a "no entry" chain, a green bin, and cushions that also hid the safety signage. This is a serious safety hazard and completely unacceptable. They also wedge fire doors (designed to shut automatically) open, which is an additional and quite concerning

The Hyde offers a great view of the coast at their roof top dining bar and pool side, the staff make you feel like family and you can not beat the location local services and safe community. as is in any stay sometimes there are challenges I found management quick to respond and they went above beyond to give us an amazing stay. The morning buffet is great with the mainstay of most breakfast wants and order up eggs in almost any style. Lunch on the rooftop gives a great break and dinners and a magical sunset as you watch the paragliders go by.

Great location, pro staff, spectacular rooftop bar/ pool w views of Table Mtn, Lions Head, beach. Stunning!

Ok hotel

The staff were the stars of this hotel, they were so friendly and helpful, nothing we asked was an effort. Service with a smile made us feel so welcome! Breakfast was amazing, best of the 6 hotels we stayed at on this trip which included Ritz-Carlton! Well done guys!

It is a very nice hotel with an excellent location.

Excellent hotel . Clean spacious room . Everyone is so helpful and extremely nice and friendly We stayed for two nights . Left for wedding in Parrl and ending up coming back to Cape Town and staying here agdin . 100 % recommend staying here

Wonderful ambience Clean and boutique like Beautiful venue amazing pool and friendly staff

I can't rave about this property enough. We spent the last night of our Cape Town holiday here and it was exactly what we needed to relax after very touristy days. We were greeted by Ashley and receptionist Susan, customer service was beyond expectation. The room was phenomenal and kids play area was exactly what we needed. Susan arranged Portia to babysit *Families she is amazing and my husband and I got to go for child free dinner and my kids loved her. We even managed a late check out as we had 9pm flight but got use of the pool for the remainder of the day and bothered Ashley constantly while we went back and forth to the luggage room. Will recommend to anyone and will definitely be our hotel of choice for all future CT trips. Great Staff, everyone was so friendly and rooms and facilities were amazing. 15 out of 10

There are much better apartments unfortunately - north overly wrong but there are newer apartments just down the road (my dad was staying in one)

Quiet

It's a nice hotel with large suites. It was comfortable. They provide a basic necessities in the room and kitchen. It would be better with a teapot. Heating only in main room, not bedroom. Only one elevator. Parking convenient.

Nice and spacious room

Everything was excellent. Nothing that I disliked.