Great hotel and very convenient

Beautiful room, refined service and great location

We were quite disappointed with our stay at this hotel. The property feels very dated and in need of renovation. Our room was entirely red—walls, curtains, furniture—all in red velvet, which created an overwhelming and uncomfortable atmosphere. It didn’t feel relaxing or pleasant. The bathroom was also below expectations. There was no separate shower—only a shower inside a small bathtub, which made it inconvenient. The bathroom itself was quite cramped, and the towels were very worn out and far from the quality you’d expect at a five-star hotel. We also found the service lacking. The staff were not particularly welcoming or attentive, which only added to our overall dissatisfaction. The hotel feels more like an old townhouse than a luxury hotel. Noise insulation is very poor—you can hear everything happening in the neighboring rooms and even footsteps from the rooms above. Overall, this stay did not meet our expectations, and we would not recommend it to others seeking a comfortable and high-end experiences

The front desk staff is extrordinary Hsekpg is very good Rm service when they have a full hse is not perfect but do the best they can.

A wonderful room and stay!

We stay here 3 times a year, excellent staff, nice large rooms with good decor. Boutique 19 rooms in quiet area of Chelsea. It’s great, our favorite!

Lovely room quiet street and a short walk to Sloane Square tube station. The breakfast was excellent

The decor is impecable and the italian staff is very attentive

Superb, friendly, responsive staff went the extra mile to make our stay comfortable. Location is very convenient for transportation to major sites. Small, elegant hotel with nice rooftop terrace. Showers are tight and lack of Nepresso in rooms are only downsides. Overall, a great experience in London.

We were made to feel very welcome

We recently stayed at the San Domenico Hotel in Chelsea, London. Overall, our experience was a mix of delightful and disappointing aspects. On the positive side, the staff were incredibly kind and welcoming, making us feel right at home. The hotel is located in a fantastic, walkable area with plenty of shops, restaurants, and things to do. We loved exploring the neighborhood and enjoying the local cuisine. However, there were some significant drawbacks. The furniture in the rooms was extremely old, to the point where it felt like staying in a thrift store. While we understand the charm of historic decor, the visible damage and wear detracted from the boutique hotel feel. The room layout was also a bit odd, and the amenities were subpar. Another inconvenience was the bathroom design. The bathtub was narrow and uncomfortable to stand in, especially under the ceiling shower head. It made the showering experience uncomfortable. Additionally, the shower controls were confusing with no clear labels for on/off or hot/cold, and we needed assistance from the staff to figure it out. Lastly, the hallways and elevators were very narrow, almost claustrophobic, which added to the feeling of being in a confined space. Despite these issues, we appreciated the warm hospitality and the lovely location. With some updates to the rooms and clearer instructions for amenities, it could offer a truly exceptional stay.

A great hotel in the heart of London, it has a unique charm to it. The staff are very accommodating to make my stay very pleasant .

Excellent hotel; staff are extremely helpful and friendly, rooms are unique, comfortable and very clean.

Amazing place, beautifully presented. Rooms stunning, and customer service top drawer. Person who checked us in was absolutely lovely, professional, and a credit to the hotel. We won’t stay anywhere else now when we come to London.

I love this property, it’s in the center of London. Very friendly staff and has a charm

Beautiful property! Quiet, elegant, a wonderful staff, and a great location. I would highly recommend this hotel.

Very good hotel, we stay a few times every year in London. Staff friendly, convenient location. We eat other places. Our favorite.

Lovely hotel and staff and ideal location for museums and Sloane Street and King’s Road. One gripe was the bottles of water supplied to guests are too small

What a gem! The property was delightful with a very English elegance and careful attention to detail. Not only were all the staff incredibly friendly and helpful but they clearly have 'make our guests feel welcome and valued' at the front of their mind. The room - a split floor wirh canopy bed - was great. The breakfast was plentiful, good quality and delicious. I only wish I'd had more time to lounge around the sitting room with a drink and enjoy the hospitality. Next time! As I am already planning my return...great hotel, great staff, great location and a really warm atmosphere. Ideal.

I find that it is obnoxious of Expedia to ask that I spend the time to write a review when I have already answered all of the questions. Really obnoxious to demand this from a customer.