Overall Ratings & Reviews Holiday Inn HOUSTON - WESTCHASE, an IHG Hotel

The staff was so kind and attentive! The room was also beautiful and very clean. Will definitely be visiting again!

My stay was okay two things I didn’t like . Hotel is clean but the carpet there smells like wet carpet. Second thing I was told I can call for towels at anytime . Call last night for towels never got them .woke up at 6 this morning called again and was told I had to wait until after 7:30 to get any . Had to leave early this morning without the use of towels

Property was fairly clean. Had a not so fresh smell when you entered the hotel but that may have just been the overall area. Room was clean.

This hotel is close to Chinatown and next to expressway. It is convenient to get to other parts of Houston. Staff are friendly and room is clean. Hotel has a huge gym which is a plus

Dope spot.

Only negative thing about the property were the roaches when parked out back. Everything else was great! Beautiful decor and clean inside. Staff was welcoming.

Loved my stay here.

Came in town for the Beyoncé concert this past weekend and even with a full hotel and multiple guests, the service was top tier. Manuel was very helpful and attentive during our stay and the room was spacious, clean and at a good value. It’s about 30 minutes from the airport on the other side of town so not much to do in the immediate vicinity, but that wasn’t an issue for me.

I loved ir

Second stay in 2 weeks. Convenient location & great stay. Quiet room & great shower! Staff attentive to requests. Felt welcome.

Staff knock on the door too early

N/a

Stay was good and hotel fine. Staff was helpful and accommodating. Were I in the area again I wouldn’t hesitate to stay at the same place.

The manager (Manny), the hostess (Nancy) and the front desk agent (Tori) all were so helpful and pleasant. There customer service is wonder.

We were sleeping and at around 8 in the morning the cleaning lady knocked on our door and when we didn’t respond (because we were sleeping) she opened our door. Once we opened the door because we were confused the lady asked if we were staying or checking out. Excuse you that we have until noon to check out. Why would someone ask that by opening our door?

Quiet & relaxy, our toilet pressure was too low. Front desk acknowledged they offer a switch room immediately. Nice work!

This my second stay at Double Tree when I come to our headquarters in Houston. Each stay is better. I hope my third stay is better than the last.

Love it

shower water too little

Manny at the front desk was very courteous and prompt in checking us in.