Overall Ratings & Reviews St. Pancras London, Autograph Collection

Very smooth check in. And We were allowed to do an early check in.

Check in lady was exquisite !

Water pressure was a bit weak and there wasn't a spare toilet roll, otherwise excellent.

Great hotel, breakfast was tasty and the restaurant staff so friendly. We got totally messed around during check in, where a delay changed from a room upgrade to a downgrade, but hey, after that, the stay was fine.

Having told both the property and

Hi, nothing fundamentally wrong or disappointing. We had to chase a bar order and the staff then explained they’d been to look for the option we’d chosen, which wasn’t available so our drinks were complimentary, which was a nice gesture. N called housekeeping about needing a kettle and they said one would come. Called after 25 mins and same person explained coffee machine could be used for hot water to make tea. No instructions to explain this. Water then tasted of coffee. Kettle arrived soon after. We stayed as an overnighter before heading to Paris on Eurostar and having seen the hotel for many years, it didn’t meet expectations. Thought it would be a wow but missed the mark.

Very pleasant experience. Recommend!

There was an incredibly pungent smell in the hallway on the floor we were staying in that was pretty overwhelming and during the night the air vent pushed out another weird but sweeter smell something like you’d see in a Vegas hotel or Disney when they pump “smells” into the air. We booked the hotel as we had dinner reservations at the Booking Office and Gothic Bar. About 2hrs before we arrived the Gothic Bar cancelled our reservation due to a private event and the food and service at the Booking Office was just terrible. The reason I’m sharing this is because you are cobranded with both establishments and it just looks really bad. I should not have had to leave the hotel to get a decent meal and a drink at another bar. Not what I was expecting from an establishment that’s considered a higher end property. I would love to chat with someone about this if there’s an opportunity. I’m not even sure who to talk to about the Booking Office experience and the substandard food and service - which included one of our party having to go to the bar to get a glass of water and wine as they forgot to come back after bringing us a drink menu. All of it was pretty disappointing.

Great adult place to stay, I wouldn’t bring the kids. Staff lovely, professional 5*

Great location and wonderful hotel.

Great place to stay

Room was very nice. Large bathroom. Bed very good, with very soft sheets. Staff always great.

Very beautiful place!Super service!

Amazing building and super convenient to the train, rooms were nice but not as impressive as the rest of the property

Lovely rooms, excellent staff … very nice hotel.

Excellent staff

The good thing about the room it is quite big but the bad thing is that it smell like moldy and I wouldn’t stay there again because of that. The hotel is beautiful and the staff are very nice. Breakfast was very good. I would come back only for food, unfortunately not to stay.

It wasnt clear how to lower the air conditioning temperature. Too hot all night long. Loved the ambience of the hotel and discovered that amazing main staircase from the original hotel. It’s hidden away - everyone should see it, it’s a triumph of art and architecture, amazing. All staff friendly and helpful x x x

Excellent service throughout and a amazing location

This really is a lovely hotel. Set in the heart of London and part of St Pancras Station. The hotel building has a long history and it may not be immediately obvious that most of the hotel rooms are actually in a new building that is concealed by the original façade. The rooms are big and bright and the staff are very friendly. This is our second time staying and it won't be the last.