Overall Ratings & Reviews Hotel Giardino Inglese

Low key and comfortable. The property is well located with rooms that back on to a quiet green space. The bus from the airport drops you a half block from the hotel and you can easily walk or ride a bus to most sites. We felt safe walking around the neighborhood, even at night. Giulia and Eugenio at the front desk were very helpful and friendly.

This is a great place to stay at if you are looking for comfort and luxury away from the hustle bustle of central Palermo. The historic center is about a 20 minute walk from the hotel. There are a few restaurants nearby that are nice. The rooms are spacious and luxurious. The hotel has a beautiful, rich feel to it with antiques and statuettes placed everywhere. Their staff is helpful; breakfast on the terrace offers nice views of the park and the surroundings. Overall, a nice stay with no hassles. I had paid in full while booking the hotel so they didn't do anything stupid like asking for credit card etc. as security.

Needs to be updated

Room is a bit old but overall very comfortable. Staff were very helpful. Location is pretty good.

Nice hotel. Rooms are clean and easy 20 minute walk to restaurants and shops. Staff was very nice.

The good: This hotel was in a good location and the staff was helpful and polite. The decorations were very nice. I rented a bicycle - 15 euro. The bad: The temperature of the room was hot - all day and all night. The air conditioning did not work. I was up just about all night for the two nights I spent at the hotel.

First, Eugene at the front desk is awesome. Truly outstanding job and very much appreciated all his help. On the other hand, the Hotel feels older and underappreciated. Honestly, it feels like it was a Covid victim (i.e. loss of business travelers) and has not been able to recover. Very, very limited staff. The rooms are fine, but there are some challenges due to a lack of recent renovations. The breakfast was not "up to par" with other similar hotels and was probably the most disappointing of our 2 week trip to Italy / Sicily. No gym and no pool.

The rooms were nice and the public areas were pretty. The hotel was on a very busy road so it was difficult to get in and out with the luggage. A paid parking garage was a couple of blocks away. Beds were comfortable and the linens were nice. Breakfast was satisfactory.

The hotel was nice and centrally located close to city center and within walking distance. Our room was spacious and clean and the staff were so friendly especially the breakfast staff. The only downside was our room was facing the busy street so we heard street noise during the night. If you stay, I suggest the garden view room so you aren’t facing the busy street.

It’s a nice hotel

Great location! Close to the historic center but in a quiet location. Staff was helpful and friendly. Beautiful small hotel with a wonderful choice of food for breakfast.

Seemed to be understaffed. Breakfast limited and inefficient (eg: cereal offered at buffet but had to order milk separately). Staff not clearly knowledgeable about surrounding area. Amenities strange such as breakfast on fourth floor but lift only goes to third.

Our stay was a little disappointing: 1. We requested a twin bedded room and were given a double bed and a small single. 2. There was very limited choice for breakfast. The DIY toaster doubled up as bacon grill used by staff at the same time that clients wanted to use it. Cereal dispenser was faulty. 3. We saw a handful of staff who appeared to assume a number of different roles e.g. receptionist one day and breakfast waiter the next. 4. Reception staff were not always accurate with local information. 5. We had to ask for some things e.g. safe key, slippers, however these were later supplied. 6. Heated towel rail wasn't working. Aldo the automated alarm call didn'f work.

Our room was clean and comfortable. We liked the location. Staff were friendly and helpful

Hotel was a little dated but the service was fantastic. Location was very convenient to public transport and walking to city center. Right next to a beautiful park. Definitely recommend

Very nice place. Well appointed and tastefuly decorated rooms. Breakfast is decent. 35 or so mins walk from the central station or a 10 minute bus ride. A bit inconvenient in that regard, but it is fairly quiet compared to hotels in the centre. It's located in a reasonably upmarket part of town and the bus from the airport stops right out the front. Hot tub closes at 7pm, which is a bit early.

The hotel is lovely and very well situated on the edge of a beautiful park but unfortunately it was badly understaffed ad hardly any of the staff spoke any language other than Italian. The rooftop spa was closed one day, the bar never opened and they even ran out of ice … needs much better management

We really loved staying here. All staff were incredibly helpful and the old world charm of the building interior were lovely.

Reading other reviews I thought this hotel location was miles from everywhere. Its not, its on the main street, it couldnt have been more ideal for going anywhere in the city or catching a bus. Location was perfect & I'd feel safe 2walk solo. I booked a twin room to stay with my sister. I mailed the hotel twice to request 2 twin beds but It was only thru a 3rd attempt via hotels.com where they came back to me to confirm. The room was spacious & had a small balcony. But the bed situation was not good. There were 2 twin beds pushed together to make a kingsize & 1 camp bed. It was so uncomfortable. It would have been better if they removed the camp bed & split the king. The bedside sockets didnt work, we had to unplug the corner lamp. They only gave us 1 room key, i asked for a 2nd & was refused. The room wasnt ready when we arrived but we didnt have to wait long. When we did get in, there was a v strong smell of bleach & bottle left outside the door, & on the other morning we had housekeeping there was a damp rag left on the floor. The shower rack was very high up in the shower. Breakfast was for the most part great, but they are still citing covid as a requirement to prebook time slot & food the night before. Breakfast on the last morning was disappointing as they were clearly short-staffed. V long wait time & messed up order. With a checkout time of 10, this didnt help. But I actually would stay here again, small grievances but good price for decent Italian hotel

Very nice staff at front desk. Good location; easy walk to sights