Overall Ratings & Reviews Hotel Cristal

It was an okay hotel.

Mediocre food, no parking despite advertising parking, tiny beds, despite advertising two large beds. Expedia also didn’t bother helping

No hot water

Nice hotel, great central location. staff is very helpful. No parking is available

Tienen mucho que mejorar como por ejemplo servicio de recepción y restaurante.

Very good

Good value

Excellent place to stay, such a great experience

Central hotel on a central street close to everything and about 20mins from the airport. Room and bathroom are very spacious and clean. Hotel offers limited food in the restaurant and for room service - very friendly and helpful staff. Helped me book tours and the tour company is a few doors down.

Only thing I would change was the smoke smell from the fire pit in the lobby. Maybe have a better extracter for the smoke.

No AC fyi even though somewhere it says that online

Situated in the core of the city where shopping, restaurants and tourist venues are. Very friendly staff.

This property is really in need of an update. You pay a "four star hotel" tax because the place has a restaurant and a pool. Then you go up one floor to the rooms and it's like you've gone back in time by 30 years. Filthy carpeting in the hallways, ripped up flooring in the rooms, no A/C, furniture straight from 1992. I couldn't leave my window open on a 90 degree day because I was on the 1st floor and people could just hop right in. The staff ignores you until you speak to them. And if you booked it because it said "parking" in the filter, they don't have any parking. You can unload your bags in the street out front. Other than that, the location is great!

Great location.

Awful! Extremely poor internet, lumpy beds, run down, old old equipment in gym. The only positive thing about this hotel is that the breakfast was good. Lots of street noise and and horrible views. Very overpriced for this place .

I liked the big rooms with large bathrooms at this hotel. Good location in downtown area with easy walking to restaurants. Minor issue was the rooms didn't have individual controls for the room temperature.

Right in the center of town, thus very easy to get around. Restaurants, shopping at your doorstep. Hotel is clean and comfortable and complimentary breakfast is a nice extra.

Lo mejor del hotel es la pileta y spa, muy agradables.

Everything was fine except for the WiFi, which was so slow and disconnected so frequently that it was unusable. I couldn’t figure out how to turn down the heat. It was too warm for me and I had to sleep with the window open. I wasn’t the only room with the window swung wide open.

Maria the manager helped me by moving me to a room with good Wi-Fi reception and less noise. It was terrific. I enjoyed the breakfast buffet. The spa and pool were really nice. I got a very good massage at a reasonable cost.