Loved my room with the balcony!

Beautiful hotel.

NH Collection Palermo was fantastic! Perfect location, welcoming and helpful staff, and a beautifully comfortable room. The only minor drawback was parking, but everything else more than made up for it. Highly recommend!

Great location. Friendly staff. Comfortable beds.

Great location, a pleasure to stay at

Overall, we had a nice stay. The staff was very warm & welcoming. We opted to stay in a Jr Suite, which was quite nice. And, unlike all of the other hotels we stayed in while visiting Palermo, this one has decent WiFi and exceptional air conditioning. My only complaint is that the gym and steam room are not currently operational, despite their website claiming otherwise. It is highly likely that we would stay here again, just wish they had an honest/accurate website.

This is a really lovely hotel in an amazing street in Palermo. It’s made up from three properties one of which was a monastery. The staff are really lovely the breakfast was excellent and the air conditioning was superb which was fabulous as the temperature was so high. We did the bus tour and visited the cathedral which was amazing. We also did the Mafia tour which was fascinating.

We had a three night stay in May 2025. Check in was easy and after a small glitch in the room we were immediately moved to another room on the same floor. Staff were friendly and helpful. Location is excellent as a jumping off point. Only element missing might be a nice spot outdoors for an evening or happy hour beverage (rooftop or outside in front of the hotel).

great staff, great service, they take care about every detail, fancy and elegant rooms, perfect housekeeping, very good breakfast, breakfast service did a very good job, very friendly and helpful, reception service absolutely top, great people!

The hotel was excellent. It is located on a bust, dirty street which was quite loud well into the night 2am and later.

The hotel is very convenient for the historic centre of Palermo also an easy walk to Centrale rail station (we went on to Rome by train after our stay). Room was well maintained and very clean. Breakfast was enjoyable but slightly disorganised (had run out of knives at one point on both mornings and plates on one) but the setting, a room clearly part of the old palace with a high arched ceiling, also good coffee individually made, more than made up. Reception staff were pleasant and helpful particularly when we needed help finding the starting point of the free walking tour (fully recommended by the way). We would go back..

Location was good. WiFi was spotty.

Beds are very uncomfortable. If you ask for extra blankets they think it’s rude. Don’t stay if you have a back problem.

Awesome place in the centre of Palermo. Bed was so comfortable and great breakfast included. I was told I'd get 10$ ticket for food.. but never received. Would recommend for sure and would return.

The location is probably the best part about this property. It is close to most major attractions, and many restaurants and shops. At night on weekends it is incredibly loud because you are right above the major bars. The room was not good. The bathroom had so many things broken, and it was very small and dark. The breakfast was very good.

A great hotel right in the center of everything, amid bars and restaurants and yet surprisingly peaceful and quiet. The rooms were great and the breakfast was fantastic!

The hotel staff were excellent with us, friendly, offering advice and suggestions. The location was great for basing yourself in Palermo old town.

Friendly staff, great location, but room a bit dark with small window facing a close by building.

Staff is Friendly

The hotel service was wxcellent and very friendly. However, I have found a sceleton of a mouse on my balcony and i would have expexted some kind of recompnsation for luck of i fection contro especially that mu 1 year old daughter was playing there