Hotel staff were exceptionally helpful and friendly but having stayed in bannatyne hotels previously, this one is extremely disappointing. No breakfast was included nor was the gym so all additional extras and to be told if I booked direct the gym would have been included is very unhelpful. The one morning I went over to the health club for breakfast I was greeted by a very unhappy woman behind the till in the cafe who complained she had too much going on by herself. This might have had something to do with 5 members of staff stood at reception talking! Definitely won’t be staying here again, utterly ridiculous!

Recommended :) Clean, as described

Staff n room

We've stayed at this hotel in the past, always a great experience. This time round it was that much better because of the staff. The lady working on reception when we checked in, was friendly and efficient. Accommodating to our request on check in for a fan, and for a later check out. It was hugely appreciated. Will definitely be back!

Stayed here expecting high end, unfortunately I felt disappointed. Hotel seemed somewhat dated and in need of an uplift. The Bannatyne club was completely separate from the hotel and was the other side of the carpark. If booked directly with hotel I think the club is complementary, unfortunately if not it incurs a £15 supplement per day. Hotel only offers a small selection of bottled drinks, crisps and chocolate. All other food is in the separate club building. Staff were un-engaging and checking took longer than it should have. Double bed was 2 single beds pushed together and could feel the join, toilet flush wasn’t the best and the room/toilet looked a little tired. Could hear the road noise but not too bad with window closed.

We stayed one night. The hotel was very clean. The staff were very helpful. Only a short ride by taxi or bus into the town centre. Would stay here again.

Lovely staff, thank you gfo

Didn’t use the spa for anything other than breakfast but the service and food were good

Very noisy, not a great ideas to put me on a. Corridor which had a hen party. Woken up constantly. People unreasonably loud in corridor. Check in was unfriendly but check out lady was lovely. Would definitely not stay again

Very noisy room. Someone was trying to get into our room at 3am. Not impressed

Lovely room - spacious and very comfortable. No hot water unfortunately for the shower. Good location for public transport into Durham (bus) and close to shopping.

Staff are all friendly and helpful, having free parking, not far from the city centre, was incredibly helpful

The staff were delightful, and thecrooms extremely spacious and comfortable. Recommended for a decently priced stay a few minutes' car away from Durham.

Really noisy room- Chinese water torture dripping sound and everything creaked. Apart from that generally clean and ok for a single overnight. There are extra charges for the gym/pool.

all good

You cant use the spa facilities as a guest of the hotel!

Nice hotel. Clean room and a comfy bed with a spar just opposite. Rooms recently refurbed

This hotel is on par with a travel lodge.

Room tired & advertised as having a pool which, was significant additional cost in the small print

Lovely as always thank you. I love staying here.