Overall Ratings & Reviews Hotel Bannatyne Durham

A little run down, dated. Double bed was two singles pushed together and you could feel it. Windows only opened a couple of inches and it was a warm night, no ac or fan. Cars racing on streets outside so not quiet. Ok at a push but unlikely to return

Staff was very friendly and helpful. The hotel was clean and in a quiet location.

Very standard accommodation. Food in other building.

Not impressed. It is very misleading that they charge an extra fee per day to use the health club facilities, but the hotel picture is of the pool! They want you to book direct by all means. I did not notice the surcharge coming up in the description as you have to scroll all the way down to see it. Room was OK, both shower and sink starting to clog. Staff at the entrance was not friendly at all, she said they have nothing to do with the pictures Hotels.com choose to promote the hotel. Not a full restaurant on-site, if you want to use the cafe you need to go to the health club which is a different building and they make you sign in to enter. Will not be coming here again. It is a pity as the Darlington branch is beautiful, staff is super friendly but this one misses the mark.

Staff were very friendly and helpful. Breakfast in the health club was decent. No frills but basics done well.

A comfortable stay, clean, good size room , great for a one night stay.

The staff were excellent. Really friendly and professional. However, after booking, you find out the gym is an extra £15; per visit! Had a filthy hand towel in my room. The tap came off the sink and the toilet didn’t really flush. Mixed bag.

Receptionist very friendly and helpful, breakfast and snacks served in the leisure suite - separate building. The rooms were RED hot, too warm. I had very noisy guests above me, the hotel couldn’t change that. But it did sound like a heard of elephants were above me - all night. Shower rather than a bath, shower is a power shower and was good, Elemis body wash and hair wash in rooms Hotel very central for North East and easy access to A1/major routes

Staff were really friendly and helpful.

Hotel was okay itself, the spa may as well be completely separate business. 1 mins walk from hotel. Lots of paperwork to do on computer if you want to utilise day pass of spa facilities at £15 a go. Facilities were okay. Breakfast and cafe wasn’t great in truth. Close by was a Dunelm cafe much better.

Excellent place to stay in

staff were very friendly and welcoming

Room was clean bed comfortable. Bathroom was terrible. Toilet wouldn't flush. Reported to reception immediately, told to push both buttons, this made it work, but obviously a known problem. Sink tap hjad no handle and was very loose in the sink. Reported on feedback form. Reception came to room at 1030pm when we were already in bed. We reported the problem the next morning, reception said it would be sorted or we would be moved to another room. On returning the evening reception did not know anything about it. Offered a room change, but as we had a long day we just put up with it as we needed to go out immediately. Very disappointed as we had paid £75 a night for a poor experience.

ceiling caved in within reception, booking promised access to gym, upon arrival i was informed access would be £15. Hotel and room very tired. will not be staying again

Bathroom sounds travel throughout from other rooms.

Friendly staff

Surprisingly good accommodation here at this hotel.. on the same site as a Bannatynes gym and pool which also serves some food and close to other restaurants and bars .. it actually has a bar and the room was pretty decent overall for a very good price .. would recommend

Lovely staff / very welcoming.

The bed was lovely, comfortable and big. The shower was superb, defo a highlight. Was gutted that our tea/coffee wasnt replenished so we could have a cuppa before we left (stayed for 2 nights). Room was a great size. Would have liked some more spa essentials in the bathroom such as moisturiser, thought that would have been a nice accompaniment for the stay. There was shampoo/conditioner and body wash in the shower. Overall was a good stay, in a good location for a wedding we were attending.

Staff were very polite and welcoming. Only downside, if you wanted breakfast you had to walk across the carpark to the next building for dining.