We liked everything about this hotel. Clean, great breakfast, airport shuttle service. Would stay here again.

Good location on a hill station ,pools and spa service was great ,room service good and breakfast was nice. Only thing they lack is communication and language barrier where you can not communicate what do you want

It is the best hotel in izmir. Great staff from receptionest to the waitress. I love the pools and the breakfast is excellent.

Clean, safe and quiet. Friendly staff.

Bed wasn’t comfortable was rock solid, air conditioning was old and really loud, didn’t really get cool enough in the room. Shower flooded the whole bathroom everytime I used it. Breakfast always had dirty plates left on tables not being cleared up also not many options just lots of different pastries. Definitely not a 5 star hotel top end 3 star 4 at a push. Gym was fantastic however

This is our second time staying here before flying out of Izmir airport. It is a perfectly good hotel for the price but calling it 5 stars is a stretch. Nothing wrong per se but not 5 star amenities, service, attention to detail or quality of materials - ie outdated/old and worn materials in bathroom and bedding, super scratchy towels, unclean sham at the end of the bed. It was perfectly fine for price.

Amazing

Was better than expected.

This is my third time at Kaya Izmir Thermal and Convention hotel. Thıs is definitely my last tıme in this hotel. The only people were friendly, but didn't speak or understand English were the house keeping staff. The restaurant staff were only talking to Turkish speaking people. Even, when I used greetings in Turkish, I got no answer.

Personel hem sayıca çok hem de çok ilgililer, ihtiyaçlarımız hemen karşılandı. Kahvaltı çeşitliliği az ama lezzetli. Odamızın küçük ve balkonsuz olması bizi rahatsız eden tek şey oldu. Termal havuz kısmı da biraz tadilat istiyor çok eski, yıllanmış görünüyor

Wounderfull

The hotel was gorgeous. Beautifully situated pitched on the hill. It is first class all the way!

It was excellent for us. We were suttisfied with my husbant. We want to come in the future time again.

Rooms stink smoke smell. Drinking water should be readily available throughout the hotel, not just two small water bottles in a small fridges. Smokiomg area outside the lobbyhas a sliding door opening to a smokers balcony which when opened periodoically, fills the lobby with cigarette smoke and smell, which makes the lobby not so functional for guests who are resting in the lobby. There should be a small coffee shop on the main floor,where small snacks should be available at all times as the main dining room opens at 19:: which is rather late. Please have a look at the 5 star hotels at Cancul Mexico as example. When I visit Cancum full breakfast is included in the room price which is very much a standard right across the World in most holiday destinations. Entrance to the hotel lobby is covered with flat tiles, which in the heavy rain became an ice rink creating incredible slippery surface. It is very hazardous for senior guests. All the walking pathways right by the entrance is full of parked cars, which completely block the walking pathway, forcing the pedestrians to walk on the the road, facing oncoming traffic. When I raised this issue with the front desk, I was told these people who parked improperly were convention guests, a rather poor excuse for not being organized and as yet there is plenty of parking spots 100 metere below.This issue needs to be raised and FULLY ENFORCED as your hotel guests are your frequent customers and yet conventions may not repeat.

Clean new well maintained lovely staff thermal pools in and out thermal jakuzi Turkish bath sauna steam room cold shower is perfect we love place defiantly come back rooms so comfy and clean thanks KAYA staff you done really well ❤️❤️❤️🙏🙏🙏

Very comfortable hotel located a bit far away from the city canter, restaurants. Car required if you want to be independent. Thermal center is lovely.

Thermal facility is the main attraction and worth to go. A bit far from center.

Perfect location. Breakfast wasn’t good

Our room was clean & the view of Izmir Bay was beautiful. The food was delicious. The hamam service, thermal pool, heated pool were wonderful. The personnel were very helpful and courteous. The air smelled pine and rosemary.

Beautiful resort. Staff excellent.