Welcoming staff, gorgeous rooms and lobby, and superbly comfortable room.

First, the establishment is beautiful. Ask for a tour, it will be one visual "wow" experience after another. Second, the staff is so helpful, friendly and competent. The rooms are furnished with high quality antiques that function as well as modern pieces.

Great amazing hotel. Wish WiFi was better but overall amazing stay, great location and the most amazing staff

Todo excelente! Nos trataron de lo mejor! Espero quedarnos pronto ahí otra ves

The staff was extremely nice and willing to help out.

Beautiful and historic hotel. Excellent location. Very good views of the mountains from the upper terrace. Great staff. Would definitely stay there again!

We love this place! It takes us somewhere in time, with all the contemporary comfort

⸻ I’ve traveled all over the world, and every time I visit San Luis Potosí, this is my top choice. The place is stunning and full of history—truly one of a kind. The staff is exceptional: attentive, professional, and genuinely welcoming. Great food is just a short walk away, and the VIP parking service makes everything effortless. Just pull up to the front, and they take care of the rest. The interior of the hotel is breathtaking, and the overall experience is consistently outstanding.

Muy buena ubicación

Beautiful property, kind staff. I needed to have laundry done and they finished it within the day. Would stay again!

Hotel is nice just make sure you have a lot of patience when it comes to find someone to order food or a drink. Other than the bed, all other furniture tables and chairs are old and springy and not comfortable. I don’t look for any modern conveniences.

The hotel is fantastic! Please ask someone in the reception to tour you to the chapel and the cellar. We are definettly coming back soon!

This property is absolutely stunning. It’s like living in a fabulous museum surrounded by beautiful art work and lovely architecture. The pictures do not do this place justice. I fell in love with this place when I walked through the doors.

This property is a jewel!!! Every detail has been taking care of. The building is breath taking! Pictures on line does not give it justice! The suites are espectacular! All services are high end. Old time meets new era in this magnificent museum. The tour is a must, please tip the tour guide! Staff is courteous and knowledgeable.

We staying here at palacio for two nights with Two teens and this was an mazing experience. Rooms were beautiful. Food was very delicious. Staff was great . And at the end we had a tour of palace and it was awesome! Ps don’t forget to reserve your massage there also .

Muy bonita experiencia, Todo estuvo súper. Hermoso hotel, muy limpio y elegante. Todos súper amables y la comida excelente. Súper recomendable

This is a beautiful hotel, and well worth the stay. Huge room, very well decorated. It is also very well-located.

Staff was very accommodating. The property is impecable. History tours were very amazing and they made me feel very welcomed.

Never experienced a hotel museum before make some extra time to take a tour of the place. The staff was very professional and friendly will be returning whenever I am in the area.

An amazing property. A museum of a place. Beautiful, elegant and intimate. The staff is gracious and knowledgeable