Overall Ratings & Reviews Avani Kalutara Resort

Best coustomer service ever

Beautiful setting Modern rooms, very comfortable

We were disappointed on arrival at the hotel insects in room and broken electric socket broken and very limited choice of food. Spoke to the assistant manager who was extremely apologetic and arranged to change us to an upgraded room and for us to eat at their sister hotel next door. Staff in this restaurant were very attentive and the food quality and choice were amazing

A very comfortable and enjoyable stay. Can’t fault anything. We were half board and there was an excellent buffet selection including freshly cooked and bbq to suit everyone’s tastes. For me I especially enjoyed the salads and non spicy dishes but the local breakfast I sampled was easy on the palate. Wish I could’ve sampled everything on offer. Loved the way the salads were presented in mini pots as well. We were given breakfast boxes on request to take away our pastries which was excellent. Enjoyed the sunset walks and there’s a shallow sheltered lagoon with soft sand underfoot and that was simply fabulous. Pool was lovely too. Room was serviced very well by Isuru who unfortunately wasn’t there when we left so hope he sees that. Very creative towel sculptures left on the beds everyday and lovely turn down. Thank you Avani! A most enjoyable stay.

The resort was very smart, and beautifully appointed. Staff were constantly cleaning, and tidying in the grounds, and the restaurant workers and poolboys very attentive.

Staff need to improve service levels not told about the pool being out of order, even through we could use the next hotels pool not very convenient. Only three rooms occupied on one night so lonely place to be !

It was the best place to stay as a family.. Was clean and a quiet place. Loved it.

The actual cost to stay and have food/drink is ok, but once the various charges/fees are added, becomes expensive comparison with rest of islands stays etc

We enjoyed our time at the resort. The pool area was great and the food was good. It was also nice to have the option to go to the adjourning Anantara resort for additional meal options and spa facilities.

Our holiday was ruined as the hotel failed to tell us prior to our stay they were double booked with a corporate booking and MID STAY (10 night booking) we were told that the following day we would be moved to a different hotel. I have a young toddler under 2 this was extremely upsetting. The hotel they moved us to was complete opposite of the relaxed open plan setting being a horrible high rise that also gave us food poisoning. The hotel knew of the double booing but failed to inform us prior to our stay. We were there as a group with family staying in Avani the neighboring hotel Anantara as we were there for a family memorial. This split up our group and ultimately ruined our whole holiday and our family groups holiday.

Good service and good food. But terrible location!

It's a nice hotel with a great location - the river on one side and the sea on the other. But Avani is primarily a family resort with lots of kids and large families as guests! Also they don't have a spa in the premises but guests can use the Anantara spa which is amazing but a little pricey. Even though we had a good time, it just felt that the hotel was a little bland, lacked a certain character..

I was staying at the Avani Resort for a friend’s wedding. My friend was getting married at the Anantara Kalutara Resort next door and because rooms there were sold out, she recommended booking at the Avani. I was glad I did, because it was just a 5 minute walk to their hotel next door and everything at the Avani was impeccable. The hospitality we experienced from the moment we arrived was warm and welcoming, and the room and amenities were top-notch. The room and bathroom were very clean and spacious - we also had a view of the ocean. There’s a pool and fitness center, the beach is literally a 30 second walk from the pool, and there are a couple restaurants with many types of food options. The food at the restaurant was good, especially the breakfast which comes with many types of juices, fruits, bread, and Sri Lankan specialties. I would 100% stay here again and I would highly recommend this resort to others coming to stay in the area!

We had a great stay here with our 2 year old. Great pool and the drinks prices were very affordable. Breakfast buffet was good too. The room service menu was a bit limited and quite expensive compared to some of the other hotels we've stayed at. The complimentary soft drinks were a nice touch and they were very kind about providing warm milk for our little one for all his feeds. There was no shower gel or body lotion, which was a bit of a pain as you expect that at hotel chains. But overall we had a great time.

We arrived early morning and they tried to put us in a room that was directly below building works going on with hammering noticeable, this in peak season We then finished up in a room next to the bar and also cleaning facilities which was also very loud The general quality was not what you would expect from a £280 per night resort, with lack of regular maintenance particularly noticeable Food choice was very limited and expensive Transfer cost of £81 from airport was unacceptable, we got there for £5 using bus and train

Avani was advertised as a 5 star resort. However we have found that the rooms are more like a 3 star tourist class hotel. Can’t believe that they have patches of rust on the mirror and has a rusty looking IKEA quality bin in the toilet. The rooms are also small. Room amenities are also not good. The swimming pool is tiny and when water Volleyball is played, there is no space to swim. One can only stand in the water. The service of the staff was also poor, particularly those in the restaurants and bar, They are not friendly, not helpful and sometimes almost rude. Food quality in the restaurants are also not good and expensive. Buffet spread is limited and not tasty. The cooked scrambled eggs as if it is a fried egg. Wifi is incredibly unreliable and super slow. It keeps dropping off, making it impossible to surf the net.

Stayed 3 nights in total over New Year. Hotel was very clean and comfortable. Service was top rate. We left at 4:30 one morning to go on a day trip (with a third party tour guide) and the hotel packed a little breakfast pack for us to to for the journey. Food at breakfast and lunch very good and very reasonable priced. The New Year Hala which we attend (charge is compulsory for staying over new year) was the best New Years party I’ve every been too. To be honest couldnt knock the hotel or Service in anyway. Only thing to be aware of is not much to do in local area. However lots of tours available via hotel

Found some things too expensive and not worth the money. For example bicycle rentals were too expensive and they weren't even in good condition.

A lovely hotel with a stunning location. Great service, and lovely food. It was a relief to return to after a long day of sight seeing.

Attentive and responsive staff. Menus could be improved. My mothers 80 birthday dinner was arranged by the staff and it was wonderful.