Overall Ratings & Reviews Byblos Sur Mer

Nice

Beautiful view from the suite overlooking the sea. But you have a road accessing to the nearby parking under your window. And most disturbing is the permanent noise from the huge generator on the right corner ( you are in Lebanon...with no public power supply guaranteed ). Ask for a room away from that corner. You will also experience unbearable noise from parties held in the restaurant facing the hotel. The breakfast is fantastic, and make sure you never miss it, with on demand prepared omelet or fried eggs, mankouche b'zaatar- lebanese thyme and olive oil breakfas pizza, assortment of homemade jams, all sorts of brewed coffees, fruits, cheeses, cold cuts, healthy veggies proteins ( balila, foul ), croissants, lebanese sweets, etc.... The staff is friendly and always ready to help. Overall, you will definitely enjoy your stay here

Be sure to stay in a sea view room, the sunset is breathtakingly beautiful! Reception staff were very kind and helpful - super easy check in! The room it’s self was spacious and had a heap of space to hand clothes and pack away luggage. We didn’t really explore the area on this stay, although this location is great for bars and dining (a short stroll from the hotel). You also have access to swim in the ocean just across the road - crystal clear water and just the perfect temperature! Highly recommended for a short or long term stay. Thank you

Truly a beautiful experience. the staff was fast, friendly and knowledgeable. Thank you everyone!

Great but rooms loud

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I booked the stay as a gift for my brother and his family coming from the USA; they absolutely loved it! the staff were amazing , friendly and very accommodating. The view of the Mediterranean was breathtaking! Thank you Sur Mer .

The hotel was full of noisy kids this time, which was a bit annoying

Amazing staff, courteous, and generous. The day serving manager is exceptionally helpful, room service fast and nice, and special credit to the valley guy who goes beyond to satisfy you. Only drawback is the music was playing loud till late last night at the outdoor pool. Overall great experience

Excellent location. Super clean and modern. Friendly staff. Would stay here again.

An amazing place and location to die for

good

The location is amazing but , service is slow and not professional, staff not friendly , hotel needs update in every corner

I returned to this hotel as I loved my first visit; however, I will not return again. Though I mentioned that we were celebrating a special event, registered for an "Executive Room," and staying a week, we were given a room next to the kitchen (room 105), which was noisy starting at 7am and until 11:30pm. I requested a move, but was told they were full; however, at breakfast I watched people come and go--we could have easily been moved because of the length of our stay. Throughout our visit, there was no consistent internet--it would work for 5 min and then not again until the next day or not at all. I had to go to the cafe up the street to connect. When we arrived there were no hangers in the closet--I asked for 3 days before they were delivered. The main shower head was broken, only the hand held one worked. They didn't bother to try to fix it, so we just made do. Service sometimes came, sometimes not. We would return at 3pm and have to request that the room be cleaned and then also request additional towels since they consistently only supplied for 1 person. The valet and breakfast people were consistently friendly and wonderful. The front desk people didn't care that we had issues and made no attempt to improve our stay. They just didn't care. When I checked out, I told the manager the continued issues. She made no apologies or any attempt to get me to return. She just didn't care. I told her I will not be returning. This is NOT a 5 star hotel--I was so disappointed

The hotel is in a central location making it easy to walk from but also means the music is fairly loud in the evenings - Ask for a room furthest from the street & bar noise. This would be the highest floor rooms. The bathrooms (countertops & shower) could do with a deep clean between each stay and the room service food quality was not good. The breakfast selection is also not the standard you’d expect from a 5* hotel so perhaps explore the beautiful restaurants in the area for food. The staff were very accommodating though and the executive suites are large and very comfortable. The welcome snacks are also a very nice touch.

Beautiful hotel, beautiful location, beautiful staff! Sandra, you rock! Thanks for everything! Khaled & Angela

The view direct to the sea is sooo relaxing. The rooms are large.

Unfriendly staff, noisy rooms, poor soundproofing, room smelled of food from kitchens, disorganised reception.

We were upgraded to a suite which was super nice od management as there was a wedding that night and they wanted to make sure that the niise does not bother us. Breakfast could be improved as everything on the buffet is cold.

The sea view room was very nice. The best part of this experience was the location. Walkable to an amazing market and great outdoor pub night life.