Overall Ratings & Reviews GR Solaris Caribe - All Inclusive

We stayed at this property because it was located near the airport. Overall, we experienced a 3 out of 5 stars. Room cleanliness: 4/5 Food: 1/5 Drinks: 2/5 Room Staff: 5/5 Dining/Food Staff: 1/5 Facilities: 3/5 The overall high rating on Expedia doesn’t match the actual experience at the hotel. The biggest turnoff was the lack of quality food. You can’t be a high rated hotel and not serve kid friendly options as simple as natural orange juice. In one occasion, the waiter said… for kids we have all the items that are in the bar. He gave us the option for Coke or Pepsi for a 2.5 year old. The orange juice at the bar is a crime for kids… it’s unnatural and taste like soda. Overall, not recommended especially if you have kids or care to have somewhat quality food and beverages. I would not stay here again.

Great place for family 😀

We visited this resort from 5/2-5/9. We arrived to the resort around 6pm, checked in and went to dinner at the buffet. After dinner we went to our room and noticed it was not the room we reserved. We reserved a double bed, ocean view for 4 people. We were given a room with 1 king size bed. We contacted reception to let them know and she asked why were we just calling now (8pm) when we checked in at 6pm, she had an attitude and asked us to come down to reception which we did. Once at reception she told us they gave us that room after they noticed we had 2 children. I explained we reserved a double bed to accommodate 4 people and had also asked for a crib. She insisted that’s the only room they had and if we wanted a double bed we would be put on a floor without an elevator, making us carry 2 children and a stroller up one or two flights. After a lot of back and forth, we were given the room we reserved, at the end of our conversation she still stated the first room was given to us because we have 2 kids and they believed we all fit in 1 king size bed. We didn’t want to argue as we were starting our vacation and wanted to have a good time. The crib was eventually taken to our room as well. This resort shares their amenities with the resort next door The Royal Solaris. You have to take quite a walk to enjoy the larger pool, entertainment and visit the buffet and restaurants. The food is ok, often watered down or not enough for all guests.

Great room. Not a big selection of food.

It’s a good stay in general

We’ve stayed at this resort multiple times (5+) and the renovations and upgrades that have been made since the last time we stayed (2 years ago) were great! We got an upgraded room and the staff was great as usual! Big shout out to Marlene from Bogavante and Edgar from Rosmarinus restaurants. Their service was excellent and they remembered us every time we went back! We got to see the AIR show and it was amazing! The dancers/acrobats were so good! It was an awesome show! We will definitely be back!

What i liked was the room and bed, the beach was beautiful and front desk staff were welcoming. The Bogavante restaurant for dinner was nice. Didnt like the staff member named "Ingrid" based on the fact that she lied about one of the tables being reserved even though we had reservations ourselves. The buffet food wasn't good to us. Not to say that others wont like it, just our preference. The drinks were not good. And the top shelf alcohol is reserved for their Solaris members only.

I booked the hotel for April 17–21 and informed the staff in advance that we would be checking in on April 18 at 8AM, as our flight was arriving early morning. However, upon arrival on April 18, we were told that both rooms were not ready and that we would not be able to check in until noon. Because of this, we were unable to access any of the hotel's amenities prior to check-in. In addition, the hotel’s app for booking food reservations was not functional until later that evening, which prevented us from securing dinner reservations until our last night. We raised these issues with multiple staff members (Manuel, Enrique, and another front desk lady) but unfortunately, no resolution was provided. I was told that the only option would be to cancel the entire booking and find another hotel, which was not a viable solution at that point in our trip. This experience has been extremely frustrating and disappointing.

Amazing staff , clean rooms , so many foods and drinks options 24/7 , Great place for family as special if you have children, we enjoyed our stay n we highly recommended this resort .

Very cheap on buffet food. One night at 7:00 pm they supposedly ran our of fried whole fish. They still had 3 hours remaining. They only had fish for one hour, and that is rediculos. I will never recommend thos hotel. Food outside at the snack bar by the pool, was terrible

Great location and access to the pool and beach were great. Good for families.

Staff are helpful and friendly, all around the property are very clean.

I found the property to be very well maintained and easy to access all kinds of activities and entertainment rite at the site

It’s our fourth time to stay there. We love this place

My friends and I were there for 5 days. We had a great time there. The hotel is gorgeous and the staff were very nice. We felt welcomed despite the WiFi service. We were not able to get the network inside our rooms.

Nice beach. Quiet

Property nice

The resort was a short drive from Cancun airport. The staff were all very helpful. Property was clean and well kept. It is joined with its sister resort, Royal Solaris, so we had the use of their facilities as well. We preferred to stay on the GR side though as it is a smaller and quieter resort. We had great meals at the A la Cartes and the breakfast buffet in the Solaris Cafe was excellent. This resort is at the beginning of the hotel strip so you would need to take the bus to get to the shops. Just a few cons for us: - Although the beach was nice and there were lots of chairs, we weren’t able to swim much as red flags were posted all week. We had a couple of days where one small section had a yellow flag. Hopefully it was just a fluke of the weather that week. - Our room was on the 4th floor. We had to climb many stairs to get to it. There were a lot of stairs all over the resort to get to different places. - The air conditioner was quite loud. Our room had a bit of a smell to it. - The resort was a bit outdated. We would have liked to have a balcony off our room. - The lobby bar was small so not really anywhere to go for a drink in the evening. No beach bar either. So had many stairs to climb to go for water, etc.

I’m from NYC and I’ve been here three times now, I just love the design, the food, and EVERYTHING they offer. it’s the best hotel for me so far, and I’ll always stay here whenever I go to Cancun.

Extremely helpful, friendly staff. Grounds were clean and beautiful. Room was clean and spacious. Food was good and plenty of options.