Overall Ratings & Reviews Asian Ruby Hotel & Apartment - Bui Thi Xuan

The staff is very friendly and enthusiastic.

It's okay for the price.

the hotel staff refuse to refund when I came in early and ask me to book another hotel I suggest everyone to avoid this hotel to avoid problematic staff

Convenient location for travel, surrounded by many shops and convenience stores

hotel is nice, but can be improved on several points like cleanlinesses , breakfast. but overall my stay have been nice

My stay at the Asian Ruby Hotel was a mixed bag, but the location is definitely its strongest asset. Being centrally located made it incredibly convenient to explore the city and get around. However, other aspects of the hotel were just average. The breakfast offered a basic selection but wasn't particularly memorable. Similarly, the cleanliness and the available facilities were acceptable but could use some improvement. Overall, if a prime location is your top priority, the Asian Ruby Hotel is a decent choice. However, for a more comfortable and well-rounded experience, you might want to consider other options.

Very good breakfast, polite staff

Friendly staffs, clean room with a good view. Highly recommend!!!!

Friendly staff, when I arrived, they upgraded me to a double room for free. Breakfast was tasty, but a bit limited. Will come back if I have the chance.

friendly, enthusiastic staff

early check-in available, friendly staff

Clean room, enthusiastic staff

I stayed here for 3 nights, the hotel location is convenient.

I booked 1 night here and then booked 2 more nights.

Nice location, nice breakfast. We had a good time, near a lot of food and tourism attractions.

The hotel is near the center, convenient for traveling. The hotel has good service, attentive and enthusiastic.

Nice location, Infront of Hotel have a Famous and Delicious BanhMi stall, beside have coffe Shop and many more selection of Restaurants nearby. Staff was Friendly, very fast Check in process. Breakfast is delicious.

Traveling with a baby, leaving early in the morning to go on a tour, the hotel supports check-out, breakfast is served from 7am but the ladies have packed eggs and dumplings for the baby. Thanks.

My room had a problem with air con & I need early check out, staff were very helpful to solved accordingly

I am very disappointed with the staff of this hotel. The first day I came to check in, I was not on time and was told to wait. When I got to my room I rested for a while then I looked inside the room all the way to the toilet but I didn't see a towel. I was confused why there weren't any towels but I didn't ask straight away because I thought I'd do it later because I still wanted to rest. Then a female staff member called from outside the room and apparently wanted to give me towels and at that time I received two towels but I didn't check the towels because they were folded neatly and I had never done that before. In the afternoon I took a shower and I took one towel, when I opened the towel there was a dry red stain and I replaced it with another towel. Then I hung the stained towel in the toilet but it was my fault I didn't immediately confirm it with the hotel staff because I thought there were other towels I could use. The next day when I went out they cleaned my room. When I returned to the hotel I was asked by the front desk officer, he asked what stains were on the towels in your room? I answered oh I don't know because there was a stain before. When I checked out I waited for my room to be checked and after the officer who checked me down said OK then I left because Grab was also waiting. I was out the door, the female staff called me again and said I had to pay compensation because the towel had red stains. I have explained it repeatedly but the staff still asks me to pay. I'm compensating for something I didn't do, this isn't fair. It doesn't matter the price but I didn't do it. For hotel owners to re-evaluate the performance of their staff. They work dishonestly and even accuse guests without evidence. For guests who want to stay at this hotel, please be careful, when you first enter the room, check everything first, otherwise you will be asked for compensation.