When I turned up at the hotel the staff didn't know I was expected - the member of staff on shift had to call his boss to check. After been shown to the room I discovered that the heating wasn't working and the mobile heater was broken, the staff member however quickly got me a replacement which was most welcome since the room was very cold.
The room was basic, the mattress was too big for the bed base resulting in me nearly rolling off the top and the shower was dirty with a previous occupants hair on the walls.
After the shower I decides to do some work, there wasn't any signal in the room and the wifi didn't work- totally frustrating !!! At least I was looking forward to a nice cooked breakfast in the morning - which was arranged for 7.30am... with the staff members manager on the phone.
Next morning, at 7.40am the front and side door was locked, the lights were off - no one was home - I did call the number which was on a piece of paper attached to the inside window of the front door but there was no reply - the result of this was NO breakfast !! Ultimately I had paid for a service which I didn't receive!!
I feel totally frustrated and aggrieved, I will NEVER return to this establishment.