The receptionist was a little rude and abrupt questioned our room choice etc Room was clean but bed was so uncomfortable. Hard and no comfort. The door seems to be too small for its frame so the light from the hall way shone thru a lot bringing too much light into room when trying to sleep. From about 5am so much banging and noice unsure what that was sounded like from possibly the kitchen

Polite helpful staff, really clean room and in a lovely area.

If you're looking for somewhere to stay in the area this is perfect. Clean, quiet and parking available.

Good location, free parking, clean spacious room and a very comfy bed. Can’t fault this hotel at all. Great value on a budget.

Asked to check in this hotel at 2pm but was told by a rude, abrupt and unprofessional staff member that there’s no staff at that time so it has to be 3.30pm. I asked her to confirm my booking and she replied ‘I’m not in front of the computer’ You are reception staff. It’s your job to provide this information for a paying customer. Not a good start. We was given a room that was small for a double room. The bathroom door was literally one foot away from the edge of the bed. No heating on in the room and it was cold. There was a guy staying in the room next door to us who kept banging on the walls if we made any kind of sound in the room. Totally ruined our night away. So we checked out just after 7pm. The staff in this place are rude, abrupt and have no professionalism in them. Complained to the hotel about our bad experience and checking out early. Rather than acknowledge their mistakes they pointed the finger at me and said ‘I made their staff uncomfortable as I was aggressive’ What a load of crap! I’ve stayed in hotels all around the world. I work in hospitality. I have never experienced this level of pathetic service. If you employ reception staff they need to be welcoming, friendly and show a certain level of professionalism. You will not get that here or a comfortable night in peace in a cold room!

Great location

Stayed many times before mostly without issue. Requested a quiet room and was given a fairly nice one in the annexe. However the room faced the road and with the windows opened the traffic was very loud all night. Additionally there were unbelievably and selfishly noisy people below us.

a good welcoming hotel with the accommodation being good value for money in that area of london . i found that the carpark had ample room at the back of the hotel which was very secure because of the narrow entrance leading to it . my only slight negative was that i found the internet a little flakey in one of the rooms i stayed in.i will definitely stay there again when i am working in that area

Ideal for our needs.

Great location and lovely hotel free parking which was good in the area

Rooms are quite small and gets noisy. Staff weren't the friendliest

Great hotel. Friendly welcome and quick check in. Large spacious room with Dyson fan included which was needed on a hot night. My room was on the front so some traffic noise but that doesn’t bother me. It’s a 10 min walk to Gidea Park station for trains in to London. Ery convenient location and a great price. There’s also a Micropub opposite which is worth a visit.

The room was small with 2 single beds put together. Barely room to get around one side or the bottom of the bed. Extremely hard mattresses which were actually painful to sleep on. All 4 pillows were thin and hard so we bought some better ones. The room was very clean and the shower worked fine. There was one chair and small table with a kettle and tea/coffee.

Room was small, but really comfortable bed, room perfect temperature, & clean. Came with fridge, coffee/tea making facilities, hairdryer, tv & toiletries.

Very compact, pillows approximately one inch thick had a very bad night’s sleep. Will not be retuning to this hotel

.

I booked this to get rested after a long drive and didn't get a wink of sleep. So noisy and the walls are thin you can hear the taps shower and doors closing in corridor. Maybe it was noise from kitchen too

good

Great little hotel close to Romford town centre and several shops and restaurants also cliee by

Good. Thanks.