Reception members morning and night both were excellent.

Okay

Pleasant stay

The room was clean but unfortunately the tv was green on every channel and the toilet would not flush so had to keep filling up the kettle to pour water down it. Would be nice to have a hair dryer as well.

Yes clean room and staff very friendly central to everything and very good location with getting to central London

The staff its so friendly, everythings must clean and amazing place.

I made my reservation on online with the room of my choice, I went down there hoping to stay in the room which I paid for , surprisingly they gave me another postcode, hotel and totally different room. Very dirty and untidy. I have no option than to leave room the same night that I meant to there to have some good rest. Very deceiving , I’m totally disappointed, will never recommend

Very busy area, clean room. Neighbours were very loud būt service and room were pristine. Reception all very friendly.

room was newly refurbed and was spotless front desk was very helpful only negative was their house policy of demanding £100 deposit

I was sent to another hotel when I booked here. It was a 10-minute walk from Britannia. The second reception I arrived at then directed me to a room in a third building. It was not worth the effort! The room was OK but full of the scent of weed from outside. Staff were polite but hardly friendly and frankly I felt like a burden! The shower wasn't great either. I appreciate it's a budget hotel but all in all, I won't be going back.

Good Staff

Excellent staff

My room was clean, bed linen clean, towels clean, bathroom clean. Mattress was firm, no dips. Furniture a bit tired, but what are your expectations of a private hotel at this price? Mine are a clean and secure place to kip. Got that, with helpful and polite staff, well-lit courtyard and 24h attendance. I would stay again.

When we arrived I discovered there is no car park. There is a couple of spaces out the front. I asked at the front desk and after taking £100 deposit (2025!!) I was then informed that we weren’t in this hotel, apparently it’s OK for them to just have another hotel on the other side of Ilford and put you in that hotel. There was no mention of this in the many emails the hotel sent informing me of how to check in and the need to pay £100 deposit at check in. As I was in London for a concert I didn’t have time to argue so I took the postcode of the new “hotel up the road”. This took us to a petrol station on Ilford High Street. The “hotel” is actually serviced apartment’s. There is no parking. If you are very very lucky you will get on the side of the road. Otherwise it’s a shopping centre car park near Ilford tube which is then a 20 min walk back “hotel”. We went up to our room, past the shared kitchen with someone cooking a curry and past the bloke who had his flat door open sat in his pants on his bed. Our room was basic. It was clean. The pillows were pointless. The mattress was about an inch thick. Duvet I think they forgot the duvet part. Bath towels large enough for a toddler. The room was incredibly hot. The windows are about as soundproof as cling film. The room is on a very busy London high street so is very loud. Lesson learned.

Good basic room, with showe and toilet. Limited parking on site but other options are available

Room located in a bunker not comfortable the mattress not good, but the room is clean.

Nightmare

Was handled by Sarah and she was amazing, made us feel very comfortable. Very professional and welcoming. They had limited parking spaces but we were lucky to find one on site. Room and bathroom was clean, comfortable and not bad for the price. I do think they could do with new bedding and carpets, they do look old. In their emails they state free breakfast subject to availability which i thought was misleading as they had told us we had to pay £7 extra for breakfast. Regardless was not bad

Very hot and stuffy in the room. Pillows very thin.

The bed and the pillows were not the most comfortable and when sitting on the toilet it had to be done sideways which isn't comfortable. The service was really good, when we requested extra pillows and the fan they happily obliged and allowed us to keep our car parked at the hotel after we had checked out which was really helpful l