Overall Ratings & Reviews Hotel Airone Isola d'Elba

Let me start by saying that if I could give zero stars, I would. This was the absolute worst stay I’ve ever had in my life. On top of it being extremely hot outside, the temperature in the room would not go down despite the maintenance man “fixing it” 4 times. The wifi didn’t work and we had to use hotspot from a neighbor. We locked the back door and somehow a little girl was able to get into our room. Luckily my husband and I were only talking. Both the front and back door took the both of us to push it for it to fully close. The beach was dirty. Day 2, while we kept the “do not disturb” sign on the front door- a cleaning lady entered through the back door insisting that it was time for her to clean. I tried telling her no thank you, she kept walking further into my room while I was covering myself with a pillow because we had just woken up. She tries to go into the restroom and I tell her my husband is in there. She stands there with me waiting for him to get out to put extra towels and toilet paper. I was absolutely desperate to leave so we ended up finding a different hotel down the road for the rest of our stay. This was the worst part of our honeymoon. We didn't want to waste time fighting with them there so we checked out that morning.

My brief 3 day stay at the Airone Hotel was absolutely fantastic. The place and the surrounding park is well maintained, the rooms always clean and staff ready to help.

Positives: the pools are great for kids and the restaurant has good quality food. Negatives: the beds are VERY hard so we didn't get a single nights good sleep during our stay. Also there was an incredibly loud party behind the hotel two nights in a row so our kids had to move to our room (we're talking nightclub-level loudness...) The food in the restaurant is good but the staff seems miserable and also we had random items added to our bill a couple of times (possibly accidentally, but no matter what, it's annoying to feel you need to scrutinize your bill) Yes there is a beach, but it's not fit for swimming due to algae and rocks. The whole week we did not see a single person in the water. Overall this hotel has a lot of facilities but it feels a bit old and tired, and the rooms are fairly basic.

Hard to get to with bus system

El hotel es muy bonito y el servicio del personal lo hizo excepcional, principalmente la atención del personal del bar (Rocco y Geuseppe) quien hicieron amena las noches de mi estancia, su amabilidad de otro mundo. Lo que menos me gusto fue que al hotel le falta mantenimiento y limpieza.

The staff was very friendly. Francesca was extremely helpful with a medical issue my wife had. We will return. Take the bus into town to avoid taxi fees. Highly recommended.

Cheerful, very helpful staff - great breakfast and dinner (with salad and dessert buffets, good wine) right there, beautiful view across the harbor from the dining area - nice pool - spacious, clean room - workout path around the property - 10 min drive to the ferry. Not really walkable. You need a car.

The room was cold the AC did not work

The hotel was faultless, everything was perfect and the service was exceptional. Rooms were clean and comfortable. The receptionists were especially helpful and organised lots of activities for us.

A beautiful well kept property. Wonderful staff and delicious food . A huge saltwater pool , We had a fabulous week

Amazing location close to Portoferraio! Great pool private beach!

Already reviewed in another article

Beautiful resort type hotel with pool, tennis courts, beach, walking trails, etc. but too far our of Portoferraio unless you have car. Expensive t axis to see sites and get to and from ferry. Also must eat at resort since it is the only restaurant within walking distance.

There could be a fitness room ( 4stars!) no restaurants within walking distance ( dangerous road!)

The property is beautiful. The staff is wonderful, and the restaurant is excellent.

Not friendly check-in, leaking shower which flooded the room not different room was offered instead receptionist asked me to clean it myself and provided extra towels!! Next day new room was provided but still not impressed. Overcharged for kids water, and charged for kids food which we never purchased. Kids area not great, but staff looking after kids and entertainment very polite and friendly. Location great, free beaches away also fab and swimming pool nice.

The hotel is located on the other side of the port from Portoferraio. We took a cab to get there and it was ~15 Euro. It is a little ways out of town so if you want to do something off site, you need a car or taxi. We wanted to go to Monte Capanna which was an hour away. The hotel clerk gave us a bus schedule and we were able to get there easily and comfortably. The evening meal at the hotel wad tasty but make sure you make a reservation ahead of time. We did not but they managed to squeeze us in. The only thing that I did not like was the blow dryer. You had to keep your finger on the switch or it would turn off.

Pros: Friendly staff, nice grounds, kid friendly, nice pool area. You can rent boats on the beach. Good breakfast included in the room. Cons: Tired rooms needing an update, air conditioner did not function well, mediocre beach, very poor wifi. You are removed from everything which will require a taxi or bus to get anywhere--this could be considered a pro or a con, as it's peaceful.

This hotel/resort has plenty of facilities to stay entertained for several days. The staff were very polite and helpful. The pools are great. The on premise Beach is only OK. I recommend that people make use of their other beach locations

Good hotel, good cooked breakfast but you have to ask for it or you will only get continental!