Everyone was great

Lovely staff, comfy bed and excellent restaurant

It was super nice!

Nice, well-run place in a beautiful location.

It was great

loved the white clean bed sheets and the environment,

Todo muy limpio y el personal muy amable. Hermoso hotel :)

Unfortunately, I messed the booking up so we ended up in garden rooms rather than the lagoon rooms which meant we didnt get the experience we were hoping for. Staff very friendly and helpful, and great location plus free use of kayaks etc. Maybe not as much access to swings, hammocks, etc as we'd thought, and noticeable road noise; but, again, we were expecting to have dedicated seating and lagoon access. Marginal price difference between rooms so go for lagoon cottages. Hotel automatically adds service charge even if you leave staff a tip which is a bit naughty.

Everything was in great conditions super clean and comfortable.

Excellent hotel for relaxing right on the lagoon. Very clean, staff is friendly, love their dock, pool, jacuzzi. Beds and rooms are very clean and comfortable beds.

Very comfortable, safe, relaxing property

The week we spent at the resort was very special. The staff are wonderful and our every need was taken care of. The environment is pristine. I highly recommend this resort and the staff! We will be back.😁

Very clean, very friendly. Beautiful!!!

Very clean, very quiet, beautiful installations. All perfect

Excelente opción para disfrutar lo que ofrece Bacalar

Clean, beautiful pool, well situated on lagoon. Staff were friendly and helpful.

Beautiful place

Excellent!!!

Hotel hermoso y tranquilo con acceso a la laguna.

Attention to detailed and beautiful buildings, gardens and facilities. Friendly staff